Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since the Firefox update of a week ago I cannot access TV on demand videos with taskbar message 'firefox is installing components ...' but nothing has happened

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

suefit
suefit
more options

since this month's firefox update - cannot access tv on demand programmes - a taskbar message comes up "firefox is installing components needed to play audio/video on this page". I waited a couple of days but nothing happened and the problem still exists. I have not changed anything else re computer or uploaded any other new programmes.

since this month's firefox update - cannot access tv on demand programmes - a taskbar message comes up "firefox is installing components needed to play audio/video on this page". I waited a couple of days but nothing happened and the problem still exists. I have not changed anything else re computer or uploaded any other new programmes.

All Replies (1)

Shadow110
Shadow110
more options

Well lets make sure it is installing something : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.