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Can Firefox be fixed so that it will work with BOA website?

  • 1 reply
  • 2 have this problem
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  • Last reply by user633449

MartianConqueror
MartianConqueror
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Firefox does not fully work with Bank of America. In order to access BOA tabs such as Shopsafe, I have to switch to either Chrome, Opera or Internet Explorer. What exactly is wrong with Firefox and why can't this malfunction be fixed?

Firefox does not fully work with Bank of America. In order to access BOA tabs such as Shopsafe, I have to switch to either Chrome, Opera or Internet Explorer. What exactly is wrong with Firefox and why can't this malfunction be fixed?

All Replies (1)

user633449
user633449
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.