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I get no audio in Facebook videos.

  • 1 reply
  • 9 have this problem
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  • Last reply by gbutch

gbutch
gbutch
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I have posted a version of this note in other forums. I need to fix this !!

Within the past week I took delivery of a new Dell XPS 8910 with Win 10 Pro to replace my older XPS 630i Win 7 machine. I wanted more RAM than the older XPS could accommodate. I purchased Zinstall to do the software and files transfer which took about 17 hours. There were a few glitches, but in general I was pleased not to be spending many hours doing the transfers and setups one at a time by hand. It's mostly working fine. But I have no audio from videos posted on Facebook when browsing with Firefox. Sound is OK with the "Edge" browser. Other programs that generate audio work fine. All of the windows sounds are OK and I have run every diagnostic I can find. I've updated drivers. I've disabled add-ons. I've tried "Safe Mode". No luck. I've posted requests for help in Windows and Dell support forums. I have gone back to using my older machine until I find a solution. Thanks in advance for any and all suggestions. George Butch Plantation, FL

I have posted a version of this note in other forums. I need to fix this !! Within the past week I took delivery of a new Dell XPS 8910 with Win 10 Pro to replace my older XPS 630i Win 7 machine. I wanted more RAM than the older XPS could accommodate. I purchased Zinstall to do the software and files transfer which took about 17 hours. There were a few glitches, but in general I was pleased not to be spending many hours doing the transfers and setups one at a time by hand. It's mostly working fine. But I have no audio from videos posted on Facebook when browsing with Firefox. Sound is OK with the "Edge" browser. Other programs that generate audio work fine. All of the windows sounds are OK and I have run every diagnostic I can find. I've updated drivers. I've disabled add-ons. I've tried "Safe Mode". No luck. I've posted requests for help in Windows and Dell support forums. I have gone back to using my older machine until I find a solution. Thanks in advance for any and all suggestions. George Butch Plantation, FL

Chosen solution

I'm pleased to report the issue has been resolved. A long form diagnostic scan showed numerous windows errors. A lengthy update (I suspect a reinstall of Win-10) cleared that big problem and several minor issues. All is working well now.

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gbutch
gbutch Question owner
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Chosen Solution

I'm pleased to report the issue has been resolved. A long form diagnostic scan showed numerous windows errors. A lengthy update (I suspect a reinstall of Win-10) cleared that big problem and several minor issues. All is working well now.