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they keyboard shortcuts have somehow been changed so that when i press control it zooms out and when i press shift it goes back to the prior page

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

tripc7
tripc7
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out of nowhere, firefox started zooming out whenever i press ctrl and going to the prior page whenever i press shift. i don't understand how this happened and i can't figure out how to fix it.

out of nowhere, firefox started zooming out whenever i press ctrl and going to the prior page whenever i press shift. i don't understand how this happened and i can't figure out how to fix it.

All Replies (2)

FredMcD
FredMcD
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Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This could be a problem with the mouse (there are mouse wheel actions with holding Shift or Ctrl or Alt).

  • Try to press the mouse wheel a few times when this happens.
  • Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this.

Maybe try another mouse in case closing and restarting Firefox or rebooting the computer doesn't have affect.