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Saved Passwords not showing in my new installation

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by John99

zakibbini
zakibbini
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I recently formatted my computer completely and installed a fresh version of widows. Prior to the format I have synced my firefox as I wanted to retain all of my saved logins.

Now that I have installed firefox and synced my account, none of my old information is available in the new installation.

I was using a master password on the old installation.

Please help me get back my old passwords.

I recently formatted my computer completely and installed a fresh version of widows. Prior to the format I have synced my firefox as I wanted to retain all of my saved logins. Now that I have installed firefox and synced my account, none of my old information is available in the new installation. I was using a master password on the old installation. Please help me get back my old passwords.

All Replies (3)

John99
John99
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Sorry but If they were not successfully synced and you have no backup you have lost them.

For very good security reasons Firefox Sync is unable to sync passwords if a master password is in use.

if you have a backup image of the original hdd, or even a backup of the Firefox profile you may be able to recover them.

zakibbini
zakibbini Question owner
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Thanks for your reply John.

I wish I knew before doing the re installation as I would have removed the master password and put it back after the installation.

I will now try and recover from the old backup if I have it.

Thanks Again

John99
John99
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Update: I have been advised that Sync is now capable of saving logins when a master password is used. I do not recall that but it is possible that our Knowledgebase article also was not updated.

I am not sure that information affects you. if you did not try to Sync logins, but may still have some backup of the Firefox profile.