firefox will not allow me to log in to my verizon wireless account(SOLVED)
Verizon wireless uses multiple pages in the log in process. I have allowed just about everything and it still won't let me get past the page where I enter my user name.
Rich
Modified by Rich
Chosen solution
I found the solution. It also applies to my comcast account and my gas company account:
I had to disable global blocking, go to each site and set permissions for each of the multiple login pages for each site, then go back and reset global blocking. And it worked.
Rich
Read this answer in context 👍 0All Replies (7)
Explain in detail what happens.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
- https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
If you use extensions (3-bar Menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from websites that cause problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Chosen Solution
I found the solution. It also applies to my comcast account and my gas company account:
I had to disable global blocking, go to each site and set permissions for each of the multiple login pages for each site, then go back and reset global blocking. And it worked.
Rich
I also want to thank both of you - FredMcd and cor-el - for taking the time to respond to my question.
Rich
That was very good work. Well Done. Please flag your "Today at 9:45 AM" post as Solved Problem so others will know.
FredMcD said
That was very good work. Well Done. Please flag your "Today at 9:45 AM" post as Solved Problem so others will know.
I can't see the "Mark as Solved" button anywhere. Rich
It's to the far right of that response.