Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hi! Suddenly I just cant get home any e-mail to my Thunderbird mail program? I haven´t done anything, it just wont download my e-mail? Can you help me out, what

  • 17 replies
  • 1 has this problem
  • 1 view
  • Last reply by 4wheel

more options

Application Basics Name Thunderbird Version 38.1.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder Show Folder (Local drive) Application Build ID 20150707103124 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) 127.0.0.1.:5300 plain passwordEncrypted 127.0.0.1.:5400 plain passwordEncrypted true account2 (none) Local Folders plain passwordCleartext account3 (pop3) 127.0.0.1.:5300 plain passwordEncrypted smtp.tyfon.net:587 alwaysSTARTTLS passwordEncrypted true Crash Reports Report ID Submitted Extensions Name Version Enabled ID Lightning 4.0.1.2 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.1.0 font.internaluseonly.changed false font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 217c9a0f-836a-4aea-8d9e-93ef2727c16 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1438723782 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true print.printer_HP_Photosmart_7520_series_(nätverk).print_bgcolor false print.printer_HP_Photosmart_7520_series_(nätverk).print_bgimages false print.printer_HP_Photosmart_7520_series_(nätverk).print_evenpages true print.printer_HP_Photosmart_7520_series_(nätverk).print_footercenter print.printer_HP_Photosmart_7520_series_(nätverk).print_footerleft &PT print.printer_HP_Photosmart_7520_series_(nätverk).print_footerright &D print.printer_HP_Photosmart_7520_series_(nätverk).print_headercenter print.printer_HP_Photosmart_7520_series_(nätverk).print_headerleft &T print.printer_HP_Photosmart_7520_series_(nätverk).print_headerright &U print.printer_HP_Photosmart_7520_series_(nätverk).print_in_color true print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_bottom 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_left 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_right 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_top 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_oddpages true print.printer_HP_Photosmart_7520_series_(nätverk).print_orientation 0 print.printer_HP_Photosmart_7520_series_(nätverk).print_reversed false print.printer_HP_Photosmart_7520_series_(nätverk).print_scaling 1,00 print.printer_HP_Photosmart_7520_series_(nätverk).print_shrink_to_fit true Graphics Adapter Description NVIDIA GeForce GTS 450 Vendor ID 0x10de Device ID 0x0dc4 Adapter RAM 512 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 9.18.13.4052 Driver Date 7-2-2014 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 2/2 Direct3D 11 AzureCanvasBackend direct2d 1.1 AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 1.1 JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.

Timestamp: 2015-08-06 12:51:19 Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 Timestamp: 2015-08-06 12:51:19 Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067


Timestamp: 2015-08-06 12:51:21 Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.1.0&os=WINNT&buildid=20150707103124 Line: 0

Timestamp: 2015-08-06 12:51:21 Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.1.0&os=WINNT&buildid=20150707103124 Line: 0

Timestamp: 2015-08-06 12:51:21 Warning: Unknown property 'padding-start'. Declaration dropped. Source File: https://mozorg.cdn.mozilla.net/media/css/thunderbird-start-bundle.f3f2a61e7492.css Line: 1, Column: 2947

Application Basics Name Thunderbird Version 38.1.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder Show Folder (Local drive) Application Build ID 20150707103124 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) 127.0.0.1.:5300 plain passwordEncrypted 127.0.0.1.:5400 plain passwordEncrypted true account2 (none) Local Folders plain passwordCleartext account3 (pop3) 127.0.0.1.:5300 plain passwordEncrypted smtp.tyfon.net:587 alwaysSTARTTLS passwordEncrypted true Crash Reports Report ID Submitted Extensions Name Version Enabled ID Lightning 4.0.1.2 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.1.0 font.internaluseonly.changed false font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 217c9a0f-836a-4aea-8d9e-93ef2727c16 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1438723782 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true print.printer_HP_Photosmart_7520_series_(nätverk).print_bgcolor false print.printer_HP_Photosmart_7520_series_(nätverk).print_bgimages false print.printer_HP_Photosmart_7520_series_(nätverk).print_evenpages true print.printer_HP_Photosmart_7520_series_(nätverk).print_footercenter print.printer_HP_Photosmart_7520_series_(nätverk).print_footerleft &PT print.printer_HP_Photosmart_7520_series_(nätverk).print_footerright &D print.printer_HP_Photosmart_7520_series_(nätverk).print_headercenter print.printer_HP_Photosmart_7520_series_(nätverk).print_headerleft &T print.printer_HP_Photosmart_7520_series_(nätverk).print_headerright &U print.printer_HP_Photosmart_7520_series_(nätverk).print_in_color true print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_bottom 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_left 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_right 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_margin_top 0.5 print.printer_HP_Photosmart_7520_series_(nätverk).print_oddpages true print.printer_HP_Photosmart_7520_series_(nätverk).print_orientation 0 print.printer_HP_Photosmart_7520_series_(nätverk).print_reversed false print.printer_HP_Photosmart_7520_series_(nätverk).print_scaling 1,00 print.printer_HP_Photosmart_7520_series_(nätverk).print_shrink_to_fit true Graphics Adapter Description NVIDIA GeForce GTS 450 Vendor ID 0x10de Device ID 0x0dc4 Adapter RAM 512 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 9.18.13.4052 Driver Date 7-2-2014 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 2/2 Direct3D 11 AzureCanvasBackend direct2d 1.1 AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 1.1 JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. Timestamp: 2015-08-06 12:51:19 Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 Timestamp: 2015-08-06 12:51:19 Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067 Timestamp: 2015-08-06 12:51:21 Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.1.0&os=WINNT&buildid=20150707103124 Line: 0 Timestamp: 2015-08-06 12:51:21 Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.1.0&os=WINNT&buildid=20150707103124 Line: 0 Timestamp: 2015-08-06 12:51:21 Warning: Unknown property 'padding-start'. Declaration dropped. Source File: https://mozorg.cdn.mozilla.net/media/css/thunderbird-start-bundle.f3f2a61e7492.css Line: 1, Column: 2947

Chosen solution

Swedish Tyfon? Inkommande Servertyp: POP3 Serverns värdnamn: mail4.tyfon.net port 110, SSL: Ingen Autentisering: Lösenord

Utgående Serverns värdnamn: smtp.tyfon.net port 587, SSL: Ingen, Autentisering: Lösenord

Is this correct?

Read this answer in context 👍 0

All Replies (17)

more options

Chosen Solution

Swedish Tyfon? Inkommande Servertyp: POP3 Serverns värdnamn: mail4.tyfon.net port 110, SSL: Ingen Autentisering: Lösenord

Utgående Serverns värdnamn: smtp.tyfon.net port 587, SSL: Ingen, Autentisering: Lösenord

Is this correct?

more options

This is my setting. I have 2 mail adresses on Tyfon.se and also forward mails to my outlook and google gmail. It has worked all the time, even after the latest upgrade from Thunderbird but, yesterday it just stoped. My mails are going to outlook and gmail but are not coming in to my Thunderbird post program in my computer..?? Why ?? Check my settings 1 , 2 Jonas

more options

Just wonder why you use the internal 127.0.0.1 as address. Are you using a proxy or what?

more options

I read on, are you using AVG and redirecting thru AVG- scanning? In that case check your settings in AVG. Perhaps something changed during an update. btw im swedish. http://www.avg.com/au-en/faq.num-5224

Modified by Gnospen

more options

Hello! Yes that is corrrect, I use AVG and have set up the AVG program for handling my mails. What I can see nothing has change, it looks the same as the instructions you send me a link for. Look at my screen dumps... Don´t get it, why can´t Thunderbird take home my mail anymore?? Jonas

more options

I can't see anything wrong, You could try setting it up ones again in AVG and in TBird

more options

Hi! I know....I cant see anything wrong either. Have been looking over both the AVG and the Thunderbird/Tools/Advanced settings....but it looks right. Still cant get my mails?? Dont know what to do? Really dont like to do it all over again and it shouldent be necessary when all is right. ? Jonas

more options

If there is a broken link somehow..... Does AVG scan your profile? Don't let it, make an exception.

more options

I don't see the point in letting AVG act like a man in the middle. And i'm not that sure it unpacks attachments and scans them. Scripts are not allowed to run within TB and if you don't open attachments that's suspicious ....

more options

Ok, it has worked perfect before but, how do I get around AVG then? Take away the man in the middle?

Jonas

more options

Thunderbird says this: Sending of password for user jfkullen did not succeed. Mail server mail4.tyfon.net responded: authenticating: authentication failure

I have one password for getting in to my provider Tyfonmail and one for my e-mail. I have tried both but no one works? Why isn´t the one that I´ve been using all the time work all of a suddenly? Ahhhhhhhhhh..........

more options

Your other accounts? Gmail etc have you set them up in Tbird? Authentication failure is often because Tbird isn't allowed outgoing calls thru a firewall (AVG in your case?). After an update Tbird is sometimes treated as a new program that need to be trusted. http://www.avg.com/au-en/faq.num-5221

more options

Hi again! Still puzzling this problem...... My other accounts is NOT set up in Tbird. Only the ones I send you [email protected] and [email protected] But all I write and send is forward to my outlook and gmail otherwise I could not talk to you now so, good backup. Yesterday I uninstallet the hole AVG and downloaded a new and installed so now all setups are untoucht and fresh. But I cant understand why Tbird dosen´t take my password anymore? I have a username on my Tyfon mail side and a password for my accounts. One for jfkullen and one for kaii and they both work when I logg in on the Tyfon site. But Tbird want take the same password?? Will try now again for an hour or two, puhhhhhhhh. Jonas

more options

Try running T-bird in safe mode

Try running Windows in safe mode with network.

In that case you would probably have to set up a direct account access in T-bird. As your AVG won't be loaded and 127.0.0.1 would be wrong.

BEFORE Try this Open options / security / saved passwords and delete.

Modified by Gnospen

more options

Hi! More info........This is what Tbird says:

Sending of password for user [email protected] did not succeed. Mail server mail4.tyfon.net responded: authenticating: authentication failure

I have reinstalled AVG so it is not going through any 127.01.0 anymore.

Just cant understand why my passwords doesnt work anymore? Tbird dpesnt accept them?? Jonas

more options

How about trying windows safe mode with network? It just loads the necessary files (not avg) and you can find out if that's your problem. Or you could try

  • Right-click the AVG icon in the system tray next to the clock.
  • Click Temporarily disable AVG protection.
  • Choose how long you want the protection to be disabled and whether
to disable the Firewall as well, and then click OK.

Then start Tbird

more options

Hi ! Really dont know what i did but, now I got it working again? Hope it stays that way........ thanks for your help. Jonas