Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how can I move all of my firefox info from an XP pc to a new windows 7 PC, sync not working

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by KuchleiT

more options

I have an old pc running windows XP (Up to Date) and have just purchased a new one running windows 7 I am trying to transfer all FF data from from the old to the new. Tried sync but keep getting an error, "Sync encountered an error while syncing: Unknown Error. Sync will automatically retry this action." Obviously I am doing something wrong but don't know what.. Can someone please provide a step by step instruction as to how to accomplish this. Thanks

I have an old pc running windows XP (Up to Date) and have just purchased a new one running windows 7 I am trying to transfer all FF data from from the old to the new. Tried sync but keep getting an error, "Sync encountered an error while syncing: Unknown Error. Sync will automatically retry this action." Obviously I am doing something wrong but don't know what.. Can someone please provide a step by step instruction as to how to accomplish this. Thanks

Chosen solution

You need to sign in to your sync account in Firefox on your new PC before you can use it. To do so, follow the instructions in this article: Connect another computer to Firefox Sync

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

You need to sign in to your sync account in Firefox on your new PC before you can use it. To do so, follow the instructions in this article: Connect another computer to Firefox Sync

more options

KuchleiT said

I have an old pc running windows XP (Up to Date) and have just purchased a new one running windows 7 I am trying to transfer all FF data from from the old to the new. Tried sync but keep getting an error, "Sync encountered an error while syncing: Unknown Error. Sync will automatically retry this action." Obviously I am doing something wrong but don't know what.. Can someone please provide a step by step instruction as to how to accomplish this. Thanks

That did the trick. Thanks very much for your assistance.