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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 21 views
  • Last reply by Asmo

Asmo
Asmo
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Firefox is crashing on startup. I have tried reinstalling Firefox from both a stub and a clean install. I keep getting the error "the application did not identify itself" and the crash reporter is unable to report it. I don't know what to do now.. can someone help?

The crash ID I have is: Crash ID: bp-89b7b5e9-ff21-4ea4-bda0-523582150601

Firefox is crashing on startup. I have tried reinstalling Firefox from both a stub and a clean install. I keep getting the error "the application did not identify itself" and the crash reporter is unable to report it. I don't know what to do now.. can someone help? The crash ID I have is: Crash ID: bp-89b7b5e9-ff21-4ea4-bda0-523582150601

All Replies (5)

ClauDv8
ClauDv8
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Which os and which version of FF?

Asmo
Asmo Question owner
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Sorry about that, I thought I had put that info in *embarassed* before I went to work (just got back). The original screen capture of the error is included now - I hope - it didn't load this morning for some reason.

I am on Win 7 (Home) and I am using the latest version (38.0.5) of Firefox which updated only several days ago.

It happened a few days ago and I reinstalled it. It worked for a few days but then this morning it crashed again which prompted me to ask the question.

Just got back and it seems to be working again - how long for, I don't know. I am more confused than ever! (I am not exactly a computer wiz...)

FredMcD
FredMcD
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Product Firefox Version 38.0.1

Release Channel OS Windows NT OS Version 6.1.7601 Service Pack 1

Total Virtual Memory 2147352576

Available Virtual Memory 333676544

System Memory Use Percentage 93

Available Page File 802295808

Available Physical Memory 115568640

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page.

Make sure that all plugins are updated to the latest version.

Asmo
Asmo Question owner
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Thanks Cor-el, I have checked that and as many of the plugins are marked "Ask to Activate" as will allow.

A couple of them only allow "Always Activate" or "Never Activate" (OpenH264 Video Codec provided by Cisco Systems, Inc. 1.4 & Primetime Content Decryption Module provided by Adobe Systems, Incorporated).

At the moment everything SEEMS to be working OK but this also happened a few days ago (and I reinstalled Firefox which seemed to fix the problem for a few days)

Thanks Fred, I will try some of the things in the articles to see if it avoids the problem.