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long delay in sending email

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by geojf3

geojf3
geojf3
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Over the past few weeks only, I have noticed an long delay when sending emails. After composing the email, I click send and a the box "Sending Message" appears. It is at this point the delay happens/ The progress bar in the box will be an any length from 41% - 100%. The box will stay on the screen anywhere from 10 to 40 seconds - the size of the message and whether or not there are attachments does not make the delay any longer or shorter.

A very odd note is: I sent an email from my personal account to my company account and while I was waiting for the box to disappear, I received the email in my company account. This leads me to belive that the issue is either in Thunderbird writing to the sent folder or just unable to close the box normally.

I am behind a firewall - but there has been no change to the firewall nor to my pc in a few months. I am not running an anti virus program on my pc. I have scanned my pc days ago just to rule out malware, viruses, etc.

The pc is a Dell Optiplex running Windows 7 Professional. Thunderbird is at 31.7.0 and I only have the calendar as an add-on. i tried starting Thunderbird in safe mode, but there was no change.

Any help is appreciated.

Over the past few weeks only, I have noticed an long delay when sending emails. After composing the email, I click send and a the box "Sending Message" appears. It is at this point the delay happens/ The progress bar in the box will be an any length from 41% - 100%. The box will stay on the screen anywhere from 10 to 40 seconds - the size of the message and whether or not there are attachments does not make the delay any longer or shorter. A very odd note is: I sent an email from my personal account to my company account and while I was waiting for the box to disappear, I received the email in my company account. This leads me to belive that the issue is either in Thunderbird writing to the sent folder or just unable to close the box normally. I am behind a firewall - but there has been no change to the firewall nor to my pc in a few months. I am not running an anti virus program on my pc. I have scanned my pc days ago just to rule out malware, viruses, etc. The pc is a Dell Optiplex running Windows 7 Professional. Thunderbird is at 31.7.0 and I only have the calendar as an add-on. i tried starting Thunderbird in safe mode, but there was no change. Any help is appreciated.

All Replies (5)

geojf3
geojf3 Question owner
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Some more info. I unchecked the setting to save a copy of the email in the sent folder - with no change in the delay.

The odd thing is, as noted before, the message is sent immediately - it is the box that hangs.

Any ideas?

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Go to the Tools menu. Open the error console. Clear the error console.

Send a mail that hangs up. What appears in the console?

Clear it again.

Send a mail that does not hang up. What appears in the console?

geojf3
geojf3 Question owner
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Thank you for helping.

There are no emails that do not hang up - they all do. Nothing appears in the console.

geojf3
geojf3 Question owner
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Anyone else have any other suggestions? I installed Outlook just so I can send again. If this canoe be resolved, I am going to remove Thunderbird completely - but I would rather not.

geojf3
geojf3 Question owner
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Hopefully someone can help with this. I kept searching and saw that maybe posting the log might help. So here is what I have:

2015-06-04 15:55:44.616000 UTC - 0[210f140]: SMTP Connecting to: d1zzwx12 2015-06-04 15:55:44.648000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.648000 UTC - 0[210f140]: SMTP Response: 220 D1ZZWX.njcf.org Microsoft ESMTP MAIL Service ready at Thu, 4 Jun 2015 11:45:39 -0400 2015-06-04 15:55:44.648000 UTC - 0[210f140]: SMTP entering state: 14 2015-06-04 15:55:44.648000 UTC - 0[210f140]: SMTP Send: EHLO [IPv6:fe80::7085:fb08:52c3:638d]

2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-D1ZZWX.njcf.org Hello [fe80::7085:fb08:52c3:638d%11] 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-SIZE 41205760 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-PIPELINING 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-DSN 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-ENHANCEDSTATUSCODES 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-STARTTLS 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-X-ANONYMOUSTLS 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-AUTH GSSAPI NTLM 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-X-EXPS GSSAPI NTLM 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-8BITMIME 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-BINARYMIME 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-CHUNKING 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-XEXCH50 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250-XRDST 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 250 XSHADOW 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 4 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 21 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Send: STARTTLS

2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Response: 220 2.0.0 SMTP server ready 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 19 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP entering state: 14 2015-06-04 15:55:44.679000 UTC - 0[210f140]: SMTP Send: EHLO [IPv6:fe80::7085:fb08:52c3:638d]

2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-D1ZZWX.njcf.org Hello [fe80::7085:fb08:52c3:638d%11] 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-SIZE 41205760 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-PIPELINING 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-DSN 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-ENHANCEDSTATUSCODES 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-AUTH GSSAPI NTLM LOGIN 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-X-EXPS GSSAPI NTLM 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-8BITMIME 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-BINARYMIME 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-CHUNKING 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-XEXCH50 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250-XRDST 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 250 XSHADOW 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 4 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 21 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP auth: server caps 0x14914, pref 0x300, failed 0x0, avail caps 0x100 2015-06-04 15:55:44.710000 UTC - 0[210f140]: (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) 2015-06-04 15:55:44.710000 UTC - 0[210f140]: trying auth method 0x100 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 15 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP: MSN or LOGIN auth, step 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Send: AUTH LOGIN

2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 334 VXNlcm5hbWU6 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 13 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 16 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP AuthLoginStep1() for [email protected]@ 2015-06-04 15:55:44.710000 UTC - 0[210f140]: LOGIN auth 2015-06-04 15:55:44.710000 UTC - 0[210f140]: Logging suppressed for this command (it probably contained authentication information) 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Response: 334 UGFzc3dvcmQ6 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 18 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP Login response, code 334 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP entering state: 17 2015-06-04 15:55:44.710000 UTC - 0[210f140]: SMTP AuthLoginStep2 2015-06-04 15:55:44.710000 UTC - 0[210f140]: PLAIN/LOGIN auth, step 2 2015-06-04 15:55:44.710000 UTC - 0[210f140]: Logging suppressed for this command (it probably contained authentication information) 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Response: 235 2.7.0 Authentication successful 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 18 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Login response, code 235 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 3 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Send: MAIL FROM:<[email protected]> SIZE=1100

2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Response: 250 2.1.0 Sender OK 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 5 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Send: RCPT TO:<[email protected]>

2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Response: 250 2.1.5 Recipient OK 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 6 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Send: DATA

2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Response: 354 Start mail input; end with <CRLF>.<CRLF> 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 7 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP entering state: 8 2015-06-04 15:55:44.772000 UTC - 0[210f140]: SMTP Send: .

2015-06-04 15:56:17.845000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:56:17.845000 UTC - 0[210f140]: SMTP Response: 250 2.6.0 <[email protected]> [InternalId=1155850] Queued mail for delivery 2015-06-04 15:56:17.845000 UTC - 0[210f140]: SMTP entering state: 9 2015-06-04 15:56:17.845000 UTC - 0[210f140]: SMTP Send: QUIT

2015-06-04 15:56:17.845000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:56:17.860000 UTC - 0[210f140]: SMTP entering state: 0 2015-06-04 15:56:17.860000 UTC - 0[210f140]: SMTP Response: 221 2.0.0 Service closing transmission channel 2015-06-04 15:56:17.860000 UTC - 0[210f140]: SMTP entering state: 10 2015-06-04 15:56:17.891000 UTC - 0[210f140]: SMTP entering state: 12 2015-06-04 15:56:17.891000 UTC - 0[210f140]: SMTP connection error quitting 804b0002, ignoring

Modified by geojf3