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I have an email uaser name that does not exist how do I delete it. This shows up when trying to send message

  • 4 replies
  • 1 has this problem
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  • Last reply by bltajt

bltajt
bltajt
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I have two users on my e-mail account: Mine: [email protected] and the other is: [email protected]. We had not been able to send e-mail under the hks25 account and in trying to correct this - I now cannot send messages from either account and a message comes up enter password for [email protected]. NOTE: the 24 instead of 25. I do not know where this comes from or how to delete it, nor why have never been able to send messages from the hks25 account.

I have two users on my e-mail account: Mine: [email protected] and the other is: [email protected]. We had not been able to send e-mail under the hks25 account and in trying to correct this - I now cannot send messages from either account and a message comes up enter password for [email protected]. NOTE: the 24 instead of 25. I do not know where this comes from or how to delete it, nor why have never been able to send messages from the hks25 account.

All Replies (4)

Matt
Matt
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Tools menu (alt+T) > account settings > outgoing server (SMTP).

bltajt
bltajt Question owner
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DID NOT WORK

Matt
Matt
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All outgoing servers are listed in that entry. So I suggest you have another look and perhaps explain how pointing to the location of the the outgoing servers. Did not work.

bltajt
bltajt Question owner
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My correct users are ok. The user that shows up when I try to send an e-mail does not exist. I cannot locate that user name anywhere.