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can't edit outlook email in HTML- whole message replaced with "undefined".

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

lilchili
lilchili
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In editing the html of messages in Outlook using Firefox browser, I click on options -> edit in HTML and whether or not I do anything to change the email whilst in the HTML editing option, as soon as I click on Rich Text to check the formatting etc the whole body of the email is replaced with the word 'undefined' and there is no access to saved drafts of that message.

This has been happening for several months now and it's mega frustrating. I would appreciate any light being thrown onto this issue, thanks

In editing the html of messages in Outlook using Firefox browser, I click on options -> edit in HTML and whether or not I do anything to change the email whilst in the HTML editing option, as soon as I click on Rich Text to check the formatting etc the whole body of the email is replaced with the word 'undefined' and there is no access to saved drafts of that message. This has been happening for several months now and it's mega frustrating. I would appreciate any light being thrown onto this issue, thanks

All Replies (2)

guigs
guigs
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Hi lilchili, I am not entirely sure how this works, however to change the encoding of a webpage in Firefox go yo the View > Character Encoding to see if this is the issue.

Otherwise, please contact outlook's help site to get some insight on their website functionality.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window