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address book list used many times with mail merge, now all come back undeliverable - why?

  • 3 replies
  • 1 has this problem
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  • Last reply by Matt

kklipp
kklipp
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I have about 140 email addresses in an address book, and I have sent emails using mail merge many times. Suddenly, this week, when I send out an email, I get all of them back marked undeliverable. Don't know why it suddenly won't send them. the only thing that looks odd is that in the "undeliverable" message, each email is given twice - example: [email protected]@gmail.com. Can anyone help? Thanks.

I have about 140 email addresses in an address book, and I have sent emails using mail merge many times. Suddenly, this week, when I send out an email, I get all of them back marked undeliverable. Don't know why it suddenly won't send them. the only thing that looks odd is that in the "undeliverable" message, each email is given twice - example: [email protected]@gmail.com. Can anyone help? Thanks.

All Replies (3)

Zenos
Zenos
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What else happened when this happened "suddenly"? Did you update Thunderbird?

kklipp
kklipp Question owner
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Yes. Whenever Thunderbird offers an update, we click on it. How would that affect my problem? (Obviously we are not very "computer savvy". Any help you can offer would be appreciated - thanks)

Matt
Matt
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  • Top 10 Contributor
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the mail merge add-on probably needs to be updated for the new version of Thunderbird as there have been behind the scenes changes in mail composition. I would suggest following the mail merge support process and emailing the author.