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Up-dated FF, jammed computer thus had to turn off computer and now will not start.

  • 5 replies
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  • Last reply by blackbob21

blackbob21
blackbob21
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Toshiba Satellite PC running Windows 7.

Got message there was an update for Firefox. Manually clicked on it. After restarting the computer (as directed) I clicked on the Firefox short cut icon and the desktop froze. Alt/control/delete did not function--nothing functioned so forced the laptop to turn off by holding the power button down until it did so. Waited a few minutes and then turned it on, the monitor never came up--just stayed black. After a second attempt the computer turns on, lights on keyboard come on, but monitor remains black. No problems before attempting to update Firefox.

I am writing this on my Mac, as not way to use the PC with a black monitor.

Toshiba Satellite PC running Windows 7. Got message there was an update for Firefox. Manually clicked on it. After restarting the computer (as directed) I clicked on the Firefox short cut icon and the desktop froze. Alt/control/delete did not function--nothing functioned so forced the laptop to turn off by holding the power button down until it did so. Waited a few minutes and then turned it on, the monitor never came up--just stayed black. After a second attempt the computer turns on, lights on keyboard come on, but monitor remains black. No problems before attempting to update Firefox. I am writing this on my Mac, as not way to use the PC with a black monitor.

Chosen solution

Did you check that the monitor is still connected properly and that all the cables are plugged in fully?

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All Replies (5)

FredMcD
FredMcD
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If you can't get your computer to even turn on, you need to talk to a tech.

One thing to try. Unplug the computer. If it has a battery, remove it. Wait 30 seconds, then try to start.

blackbob21
blackbob21 Question owner
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Sorry for taking so long. Tried your instructions and was able to get desk top to come up. Backed up files before attempting to restore the computer. When I did this it jammed again and circle spun for an hour before I turned power off. Was able to bring desk top up again by just unplugging power for a minute, but any attempt to use computer brings back the spinning circle.

Will take it to a tech.

I noticed on the forum that a number of posts stated the up-date 31 for FF contained a virus. Can't use my virus application to check as it starts circle spinning.

Thank you for your help,

Bob

FredMcD
FredMcD
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Any downloads from Mozilla.org only contain the program. If you get the program from somewhere else . . . . . . .

cor-el
cor-el
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Chosen Solution

Did you check that the monitor is still connected properly and that all the cables are plugged in fully?

blackbob21
blackbob21 Question owner
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FredMcD,

I am aware of this. I got program from Mozilla.org. I attempted to solve the problem a few more times, and finally Windows 7 did not get the endless circle. Restored Windows 7 to back before the F.F. 31 up-date (July 21st), and now the computer is running perfectly again. Not sure what problem was, but am happy to have computer back.

blackbob21

cor-el,

Yes, I had checked to see is the monitor was correctly connected and all cables were plugged in fully. FredMcD provided a suggestion, and when followed, got me on the was to solving the problem. Computer is now working perfectly.

Thanks,

blackbob21