Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

i have problem with my sync

tisho_bs
tisho_bs
more options

Hi I was using firefox 27 (32bit) with sync active , i wanted to try firefox nightly (64bit) i tried to sync it up with my existing account but i got error , so i register a new account with the same email like my existing.

When i got back to firefox 27 (32bit) and i use my account info and Firefox Recovery Key i got empty sync from your system .

Is there a way to fix my problem because i don't have other device from with i can get back my staff....

Hi I was using firefox 27 (32bit) with sync active , i wanted to try firefox nightly (64bit) i tried to sync it up with my existing account but i got error , so i register a new account with the same email like my existing. When i got back to firefox 27 (32bit) and i use my account info and Firefox Recovery Key i got empty sync from your system . Is there a way to fix my problem because i don't have other device from with i can get back my staff....

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options
  1. There's a new version of Sync in Firefox 29 and 30. which is not backward compatible with earlier versions.
  2. Did you create a new Profile for Nightly (Firefox 30)? Or did you use the same "release version" Profile?


If you didn't create a new Profile for Nightly, try creating a new Profile for Firefox 27 release now, and then see if you can recover data from your original Sync account.
https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles