We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Every few days I get a warning box labeled "Software Update" that tells me "Update Failed. Something is preventing Firefox from updating securely. I have screen

  • 4 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Oak Freed

more options

I have a screen shot of this warning. There is no Mozilla or Firefox logo on it. Is it from Mozilla? Every time I get this message, I close the box via the red dot in the upper left-hand corner, go to the Mozilla site and download and install the latest version. A few days later, the message reappears. Thank you for helping me. Late 2011 MBP OS 10.8.5

Oak Freed

I have a screen shot of this warning. There is no Mozilla or Firefox logo on it. Is it from Mozilla? Every time I get this message, I close the box via the red dot in the upper left-hand corner, go to the Mozilla site and download and install the latest version. A few days later, the message reappears. Thank you for helping me. Late 2011 MBP OS 10.8.5 Oak Freed

All Replies (4)

more options

Are you the adminstrator of your computer? Do you have a real time anti-virus / anti-malware program installed? Is firefox restricted by your firewall? Any one of these could be your problem. Could you tell me more about your computer please?

more options

Try to delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js

more options

Cor-el, Thank you for your suggestions. They are over my head. I have no idea what they mean. Oak Freed

more options

Here are screenshots that I made: