Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Keeps crashing after update

kfmissyb
kfmissyb
more options

Firefox 25.01 keeps crashing. I have tried resetting Firefox, doesn't help. I can work on if for maybe a couple of hours then it freezes. Once it freezes I cannot bring up task manager, but must power down the computer with the on/off button. If I leave the computer (stop working for any period of time) it crashes. Happens in regular and safe mode. Attached are my most recent crash reports.

Submitted Crash Reports Report ID Date Submitted
e871ee8d-4760-44c2-a657-1fb581f1d9cc 12/10/2013 12:43 PM
6fc8a45c-a889-4b6b-9eec-34c8f94e8f26 12/10/2013 12:17 PM
ae425ef7-d029-4a8f-beba-336cefd0c83f 12/10/2013 12:13 PM
bdbc11d9-d6a1-4eff-aaa7-9bff11892a9c 12/10/2013 12:09 PM
3b0800dd-bbbd-48af-a36a-9b5debde7348 12/10/2013 11:48 AM
1845712f-beab-497e-8e39-f06b70e29cef 12/9/2013 7:32 PM
c971c3dd-78bb-4a80-b826-5ae2a6a8710a 12/9/2013 12:20 PM
74592858-29bd-4504-a991-8f08e2004dd9 12/9/2013 12:07 PM

Firefox 25.01 keeps crashing. I have tried resetting Firefox, doesn't help. I can work on if for maybe a couple of hours then it freezes. Once it freezes I cannot bring up task manager, but must power down the computer with the on/off button. If I leave the computer (stop working for any period of time) it crashes. Happens in regular and safe mode. Attached are my most recent crash reports. Submitted Crash Reports Report ID Date Submitted <br> e871ee8d-4760-44c2-a657-1fb581f1d9cc 12/10/2013 12:43 PM<br> 6fc8a45c-a889-4b6b-9eec-34c8f94e8f26 12/10/2013 12:17 PM<br> ae425ef7-d029-4a8f-beba-336cefd0c83f 12/10/2013 12:13 PM<br> bdbc11d9-d6a1-4eff-aaa7-9bff11892a9c 12/10/2013 12:09 PM<br> 3b0800dd-bbbd-48af-a36a-9b5debde7348 12/10/2013 11:48 AM<br> 1845712f-beab-497e-8e39-f06b70e29cef 12/9/2013 7:32 PM<br> c971c3dd-78bb-4a80-b826-5ae2a6a8710a 12/9/2013 12:20 PM<br> 74592858-29bd-4504-a991-8f08e2004dd9 12/9/2013 12:07 PM<br>

Muudetud Andrew poolt

All Replies (4)

Wesley Branton
Wesley Branton
more options

Please check your computer for any malware or other infections.
Hitman Pro is an excellent free software that I highly recommend.

Please update Firefox to the most recent version.
Some issues have been patched.
It is possible that this will solve your issue.

kfmissyb
kfmissyb Küsimuse esitaja
more options

I ran Malwarebytes 2 days ago. Same issue. I thought version 25.01 was the most recent, is that not correct?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox 26.0 has been released today, so that is the current release.
See Help > About

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi kfmissyb, Firefox 26.0 just released today. You could try either:

Unfortunately, the crash IDs are hard to look up if they haven't been converted to the numbers starting with bp-. Could you click them on the about:crashes screen and then paste the address to the crash-stats page that opens?

Could you try disabling ALL nonessential or unrecognized plugins on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Plugins. Then, if in doubt, set to Never Activate or Ask to Activate.