Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Is Firefox having a problem today

  • 4 vastust
  • 3 on selline probleem
  • 2 views
  • Viimati vastas KarenRH55

KarenRH55
KarenRH55
more options

I have tried to use Firefox today, November 1, 2013 and keep getting the message that it cannot load any pages, including the Mozilla Firefox page. Is there a problem with Firefox? I have un-installed, re-installed, re-set, and followed all the trouble shooting guidelines listed and it is still giving me the same message... It doesn't matter what website I try to load...

I have tried to use Firefox today, November 1, 2013 and keep getting the message that it cannot load any pages, including the Mozilla Firefox page. Is there a problem with Firefox? I have un-installed, re-installed, re-set, and followed all the trouble shooting guidelines listed and it is still giving me the same message... It doesn't matter what website I try to load...

All Replies (4)

philipp
philipp
  • Moderator
more options

hello karen, in many cases such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

KarenRH55
KarenRH55 Küsimuse esitaja
more options

Thank you for your reply phillipp... However, I did make sure that the new version of firefox was added to the 'allow' through the firewall and on my security software.. I went into both programs and physically added firefox to both... so... plan "B" at this point in time...is in order...

Regards,

Karen

philipp
philipp
  • Moderator
more options

can your try to remove all rules regarding firefox from your security software and let it detect the new version again?

KarenRH55
KarenRH55 Küsimuse esitaja
more options

There were no rules regarding firefox... it was on allow... as well... At this point in time, I am going to uninstall and reinstall, this time I will remove all personal information and start from scratch.. Thanks for your help...

Karen