Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Streaming video lags while Audio continues normally when switching tabs

  • 4 vastust
  • 74 on selline probleem
  • 20 views
  • Viimati vastas bchampman

more options

It only happens if I go from a streaming video tab to another tab or browser screen/software etc. anything that switches the main view of my screen from the video and back will cause this problem.

it will play fine at first, but once I look at facebook or bring up itunes etc, and switch back (usually doesnt occur right away, but once the video is a minute or two in it will 100%) the video will start to lag horribly and will never get back on track. the play buttons on youtube/netflix even stay as pause buttons even though I can click play and pause back and forth functionally, and the audio will never skip a beat, but the video will stop dead, lag a few frames and stop dead again and will never correct unless I refresh the page. I can't recreate this in chrome, I've cleared my history and caches, upped the storage size on the main cache and tried updating various things like flash and firefox (19.0) but nothing is solving it!

It only happens if I go from a streaming video tab to another tab or browser screen/software etc. anything that switches the main view of my screen from the video and back will cause this problem. it will play fine at first, but once I look at facebook or bring up itunes etc, and switch back (usually doesnt occur right away, but once the video is a minute or two in it will 100%) the video will start to lag horribly and will never get back on track. the play buttons on youtube/netflix even stay as pause buttons even though I can click play and pause back and forth functionally, and the audio will never skip a beat, but the video will stop dead, lag a few frames and stop dead again and will never correct unless I refresh the page. I can't recreate this in chrome, I've cleared my history and caches, upped the storage size on the main cache and tried updating various things like flash and firefox (19.0) but nothing is solving it!

All Replies (4)

more options

You can check for problems caused by recent Flash updates and try these:

  • disable hardware acceleration in the Flash plugin
  • disable protected mode in Flash 11.3 and later (?)
more options

I forgot to mention that I have a macbook pro 2010 model

more options

the above did not solve the issue. I don't want to have to switch to chrome so can anyone help me out?

more options

any help would be appreciated.. retested and it only happens when switching tabs/ firefox browser screens, not other applications, so its 100% firefox. can you please fix your bugs or atleast someone reply?