Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

  • 4 vastust
  • 7 on selline probleem
  • 7 views
  • Viimati vastas philipp

more options

firefox crashing, have uninstaled restarted, re installed, restated. still crashing, opens in safe mode but crashed when i try to do anything.

firefox crashing, have uninstaled restarted, re installed, restated. still crashing, opens in safe mode but crashed when i try to do anything.

All Replies (4)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

more options

What are your connection settings?

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":

more options

Crash ID: bp-4482460c-32c3-48bd-b15c-e4cc12120620

more options

hey shevasa2484, this is a crash caused by the recently updated adobe flash plugin. please try downgrading to version 10.3 of the plugin temporarily until adobe/mozilla come up with a fix.

Adobe Flash plugin has crashed - Prevent it from happening again