Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I can see my account usages by Safari, Google Crome and MozillaFireFox 3.6 version but not by upgrading latest Mozilla version. Why is it so?

  • 2 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas skkul

skkul
skkul
more options

When I open http:/selfcare.ndc.bsnl.co.in to check account usages,a page opens" Welcome to customer care portal.After login this page with ID and password,another page Sap Netweaver Portal opens. On this page I can check my account usages only with Safari, Google Crome and Mozilla3.6 version.Upgraded version on this page shows a message" Sorry your Browser/ Programme is not supported by Web Dynpro.

When I open http:/selfcare.ndc.bsnl.co.in to check account usages,a page opens" Welcome to customer care portal.After login this page with ID and password,another page Sap Netweaver Portal opens. On this page I can check my account usages only with Safari, Google Crome and Mozilla3.6 version.Upgraded version on this page shows a message" Sorry your Browser/ Programme is not supported by Web Dynpro.

All Replies (2)

Michael Verdi
Michael Verdi
more options

It sounds like the website incorrectly sees the latest version of Firefox as version 1 instead of 10. These instructions might help you workaround the problem https://support.mozilla.org/en-US/kb/latest-firefox-issues#w_websites-say-i-need-to-update-firefox-but-im-on-the-latest-version

That said, the website appears to not have been updated in many years and still recommends users to use Internet Explorer 6. You might try contacting them to let them know about the issue but it also may be easier to just use Internet Explorer for this site.

skkul
skkul Küsimuse esitaja
more options

My problem is not solved.I downloaded default user agents(IE 6,7and8), with these only a part of page opens.