Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I recently installed download helper but it took 2 attempts. I had to buy the conversion licence twice. How do I get 1 of the charges canceled?

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas cor-el

more options

Just bought a new computer. Had Download helper on it and wanted to add the conversion license. I had to go through the process 2 times for it to work and was charged 2 times. How do I get one of the charges canceled. I did go through PayPal.

Jim Sorby

Just bought a new computer. Had Download helper on it and wanted to add the conversion license. I had to go through the process 2 times for it to work and was charged 2 times. How do I get one of the charges canceled. I did go through PayPal. Jim Sorby

All Replies (1)

more options

You need to contact the developer and explain to him what happened.

There is usually no need to convert video files. There are lots of players that can play the files directly, so unless you really need to recode the file in another format then it shouldn't be necessary.