synchronization problem
Hello! I have a serious problem. I lost access to my data because I changed my password, so my data is no longer synchronized. I reinstalled my Windows, and I forgot the old password I had on that Windows. As I reinstalled, I decided to change the password because I didn't remember it, but after that I found out that synchronization doesn't work. Please help me, I had very important bookmarks that were there. Thanks in advance!
All Replies (4)
Sorry to hear about this problem. Did your Windows Reset/Refresh create a folder named
C:\Windows.old
That's a temporary folder for your data if you asked Windows to save it in that process.
If you do see that folder:
Set Windows to show hidden files and folders -- this Microsoft article has the steps:
Then explore that folder up to this point (if it exists):
C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\
If you find recent data there, please pause and we can suggest how to restore old bookmark backups.
Unfortunately, I did a completely clean install of windows and I don't have that folder. Is there any other way to restore my bookmarks?
Did you ever have another device connected to your Sync account that might still have a copy?
Unfortunately, mobile devices can't export lists of bookmarks, so it would be easier if another desktop/laptop had been connected -- in which case, do not connect to the new account until you backup/export the bookmarks on that system.
No I only had my one computer with firefox installed on it. I just didn't even know I would need confirmation on an already authorized device to sync the data