We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Cannot send email

  • 3 vastust
  • 0 on selline probleem
  • 2 views
  • Viimati vastas david

memalone
memalone
more options

Greetings! This morning, I suddenly cannot send emails. I am using Tbird 120.0 for my Spectrum Road Runner account. No problem receiving emails and no problem getting onto webmail where I can send and receive. And I am getting this error message when I attempt to send:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/76.37.3.140 AUP#Out-1220.

I've checked my account settings and don't see anything untoward and have changed nothing. Admittedly, I am no expert but have done my best to check on FAQs and possible similar sounding issues.

Any thoughts?

Many thanks for any ideas and/or solutions.

Greetings! This morning, I suddenly cannot send emails. I am using Tbird 120.0 for my Spectrum Road Runner account. No problem receiving emails and no problem getting onto webmail where I can send and receive. And I am getting this error message when I attempt to send: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/76.37.3.140 AUP#Out-1220. I've checked my account settings and don't see anything untoward and have changed nothing. Admittedly, I am no expert but have done my best to check on FAQs and possible similar sounding issues. Any thoughts? Many thanks for any ideas and/or solutions.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Your IP is being blocked by your email provider. So you'll have to talk to your email provider. This has got nothing to do with Thunderbird.

memalone
memalone Küsimuse esitaja
more options

Thank you for your quick reply! Of course, when I spoke to Spectrum they said there was nothing they could do about it and said I needed to speak with Thunderbird.

Back to Spectrum...

david
david
  • Top 10 Contributor
more options

Predictable. Spectrum see no evil, hear no evil. I suggest you look at your SMTP authentication settings. That is listed as one of the possible problem areas. can you post a full screenshot of that pane? It 'may' be part of the problem.