Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Allow access to your location not working

  • 6 vastust
  • 1 on selline probleem
  • 23 views
  • Viimati vastas Terry

Jay Jr.
Jay Jr.
more options

Hi everyone,

I have permitted a website to access my location, but Firefox is not retaining the settings. While I am on the web site I keep getting the "Allow www to access your location" popup several times in a row and the website still reports that I need to enable the option. This is happening to all websites, not only this specific one.

What I have done thus far:

Restarted Firefox Refreshed Firefox Rebooted my computer Cleared Firefox cache and cookies Confirmed under Settings/Privacy & Security/Location that the site www status is "Allow" Removed my ad block settings from my router as I don't use a local add on

I am using Firefox 116.0.2 (64bit)

Thank you!

Hi everyone, I have permitted a website to access my location, but Firefox is not retaining the settings. While I am on the web site I keep getting the "Allow www to access your location" popup several times in a row and the website still reports that I need to enable the option. This is happening to all websites, not only this specific one. '''What I have done thus far:''' Restarted Firefox Refreshed Firefox Rebooted my computer Cleared Firefox cache and cookies Confirmed under Settings/Privacy & Security/Location that the site www status is "Allow" Removed my ad block settings from my router as I don't use a local add on I am using Firefox 116.0.2 (64bit) Thank you!
Attached screenshots

All Replies (6)

zeroknight
zeroknight
more options

Uninstall and reinstall Firefox.

Go to about:policies in the address bar and check for active enterprise policies.

Go to about:third-party and disable third-party modules.

Disable any antivirus or web security software.

Jay Jr.
Jay Jr. Küsimuse esitaja
more options

Hi zeroknight,

Thanks for the reply. Unfortunately, these options didn't help.

I did the following:

Disabled my Endpoint Protection Confirmed my Enterprise Policies service is inactive Disabled all third-party modules Restarted Firefox

I only didn't re-install Firefox, which is under a new profile, after I refreshed it recently. I'll try that if everything else fails since it will take a while for me to reconfigure Firefox the way I like it.

Thanks again.

Terry
Terry
more options

Because it's happening on several sites, try restarting in troubleshoot mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration) https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

Jay Jr.
Jay Jr. Küsimuse esitaja
more options

Hi,

Dropa, this issue is happening in all websites that I would like to allow access to my location, including Google.

Terry, I will try the troubleshooting mode as I soon as I can.

Thanks a lot, guys!

Muudetud Jay Jr. poolt

Jay Jr.
Jay Jr. Küsimuse esitaja
more options

Hi,

I have tried troubleshooting mode, but unfortunately, it didn't work. The pop-up kept coming up one after another, asking me to allow the site to have access to my location.

Thanks for the suggestion!

Terry
Terry
more options

See this.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-happens-in-troubleshoot-mode

Are many sites involved? You could try, while on an affected site, to open the Page Info window and, on the Permissions tab, mark Access your location as Allow.

https://support.mozilla.org/en-US/kb/firefox-page-info-window