Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Thunderbird upgrade to ver 91.11.0 lost address book and delted both email accounts

  • 2 vastust
  • 0 on selline probleem
  • 16 views
  • Viimati vastas w.al.whittle

w.al.whittle
w.al.whittle
more options

How can I roll back from 91.11.0 to the previous version of Thunderbird?

When my wife updated, both email accounts disappeared along with address book data, etc. When I tried to reinstall her gmail account, that seems to have worked but I can't get the system to accept her frontier account.

I either need help troubleshooting or in rolling back and recapturing the profile data that we seem to have lost in the upgrade.

How can I roll back from 91.11.0 to the previous version of Thunderbird? When my wife updated, both email accounts disappeared along with address book data, etc. When I tried to reinstall her gmail account, that seems to have worked but I can't get the system to accept her frontier account. I either need help troubleshooting or in rolling back and recapturing the profile data that we seem to have lost in the upgrade.

All Replies (2)

david
david
  • Top 10 Contributor
more options

There is no guarantee, but there is a rollback feature. Click windows key and 'r' key and then, in the window that opens, enter thunderbird.exe -p --allow-downgrade and a rollback will be attempted. DO backup your profile prior to doing this.

w.al.whittle
w.al.whittle Küsimuse esitaja
more options

Thanks for the tip. Regrettably, it didn't work on this Win 11 computer.

I wound up uninstalling and reinstalling the latest version and then restoring the profiles.

Muudetud w.al.whittle poolt