We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

garbled text, Firefox for Android

  • 19 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas KJ2008a

more options

Using Firefox for Android on new Samsung phone. Some text on web sites appears garbled, like some letters came loose and landed on others on that line. Sometimes turning the phone sideways fixes it, temporarily. Is there anything I can do?

Using Firefox for Android on new Samsung phone. Some text on web sites appears garbled, like some letters came loose and landed on others on that line. Sometimes turning the phone sideways fixes it, temporarily. Is there anything I can do?

All Replies (19)

more options

Hi

If you open the Android Settings app, select Applications and find Firefox, you should be able to clear the cache (not data!) that should help resolve this issue.

I hope that this helps.

more options

I tried that just now, and restarted. But it's still messing up.

more options

Can you try a similar approach on the devices keyboard app. You may need to clear data, will reset the predictive text option.

more options

Sorry, the problem is still happening, and I should probably have pointed out that I also get garbled text when I am reading other people's posts on a message board, and sometimes I get it when I am reading an article online.

On the good side, I think you may have helped me deal with an overactive autocorrect that prevents me from writing the name of a highway in the area. Thanks for that!

more options

Okay, thanks. Are you are able to provide a screenshot of what is happening? I would like to show this to our developers and see if I can get an answer for you.

more options

I'm not sure how I would go about sending a screen shot from this phone. The problem (and the complete lack of printed instructions for this new phone) has made it harder to learn how to use it. It seems like possibly a failure of the text to wrap properly? Letters sometimes pile up on top of other letters to the left of them, sometimes two or three words will be covered. It is not as bad with this newest update a few days ago, but it still happens some.

more options

If you press the power button and the "-" volume/zoom button at the same time, a screenshot will be saved to your pictures.

more options

I am unable to send the image, and unable to reach this question any way but going to my email and clicking on your answer. Not sure how to proceed from here. I seriously thought something would work.

more options

If you view this page in Firefox for Android, there is a control under the reply box to attach a file from your device:

https://support.mozilla.org/en-US/questions/1329795

more options

That's what I was trying to use. I just hadn't been able to separate the images from the emails (I emailed them to myself. Didn't go as planned. I'll try again, without trying to use the computer.

more options

Have you changed the font size in your phone's "Accessibility Settings"? My guess is that some web sites do not work well with larger font sizes.

more options

No, and most of the settings are still at the defaults. Problem happens even when text is quite small.

more options

Are you using any add-ons?

more options

Using it as-is & there are very few bookmarks.

more options

What is the device, model reference and Android version?

more options

Galaxy A71-5G Model # SM-A716U Android version 11

I will not be offended if you say take the thing back. They did not actually have 1st, 2nd, 3rd choices at store.

more options

2 things. It is going to be difficult to replace this phone right now, much as I'd like to. Seasonal workload + home and garden + family stuff, and my job has taken over my home computer. I uninstalled Firefox and installed again. Using it as-is except for having tools at top of page. Still having problems. Is it possible that current Firefox for Android does not run well on new Samsung phone, or on this model?

more options

Hi

Is this issue still happening further to the recent update to Firefox for Android from the Google Play store?

more options

It still happens, just not as much.