Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Flash Player not playing video's embedded in websites, just white space where video should be [plug-in activated and updated]

  • 6 vastust
  • 13 on selline probleem
  • 6 views
  • Viimati vastas TMT1

more options

Youtube.com works just fine,

but any other website that has embedded video's does not load or show them.

Where a video would be, now there is just a white square.

It worked fine in the previous versions of Firefox.

I have tried updating my Flash player plugin, making sure it is active and any other troubleshooting options I could.

Here is an example of a site where this problem is encountered

https://oddshot.tv/s/rLBw5k

Thanks

Youtube.com works just fine, but any other website that has embedded video's does not load or show them. Where a video would be, now there is just a white square. It worked fine in the previous versions of Firefox. I have tried updating my Flash player plugin, making sure it is active and any other troubleshooting options I could. Here is an example of a site where this problem is encountered https://oddshot.tv/s/rLBw5k Thanks

All Replies (6)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

more options

This is not the case as the plugin is not crashing. It fails to even load the video.

A crash would be shown as a gray box with an ! I believe?

Like I said, just a white square without even seeing any video info.

more options

this is the message I get when I try to play videos imbedded. An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2018-04-01:25d830f76fb4be53affc560c Player ID: 5749203519001_5067014667001

Muudetud TMT1 poolt

more options

Neonknight77 said

Here is an example of a site where this problem is encountered

https://oddshot.tv/s/rLBw5k

Oddshot is shutting down, thank you for the support


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Fred this thread was started back on November 16 as to why the OP has a old version of Flash in more system details. It was bumped by TMT1 who has own thread at /questions/1211802

more options

and thanks, my issue has been solved over at Microsoft support.