Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I use Norton WiFi privacy VPN. When it's active I can receive mail but not send it.

  • 2 vastust
  • 4 on selline probleem
  • 2 views
  • Viimati vastas EWGold

EWGold
EWGold
more options

I'm running Windows 10, Thunderbird 52.0, and Norton WiFi privacy (VPN), my internet provider is Time Warner (Spectrum) Mid-Hudson Valley. My problem is: When Norton Privacy is active I can receive e-mail but I cannot send it. When I disable Norton Privacy I can send and receive and send e-mail.

I'm running Windows 10, Thunderbird 52.0, and Norton WiFi privacy (VPN), my internet provider is Time Warner (Spectrum) Mid-Hudson Valley. My problem is: When Norton Privacy is active I can receive e-mail but I cannot send it. When I disable Norton Privacy I can send and receive and send e-mail.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You need to talk to your provider about how to use a VPN and actually send mail, other than through their web mail.

Time Warner does not allow you to contact their mail server to send mail unless you are connected to the internet using their internet service. That is how I understand their policies (from half a world away), Your VPN by it's very nature [retends you are from somewhere else. It offers privacy by pretending you are from, well where ever symantecs endpoint is really. Russia, China, Alaska, but not hanging off a Time Warner cable.

EWGold
EWGold Küsimuse esitaja
more options

Matt,

Thanks very much. I'll give TW another call, but I don't expect much. I get the feeling that I'm the only one with this particular problem. But I'm sure to follow up, and again thanks very much,

Ed