sent gmail keeps coming back as undeliverable
I've always been able to send to gmail accounts until recently. The messages below are what I keep getting when I try to send an email to someone who uses gmail. I don't send "batches"? I'm really in the dark with this. Can anyone help me? Thank you.
host gmail-smtp-in.l.google.com[173.194.67.27] said:
550-5.7.1 This message does not have authentication information or fails to pass 550-5.7.1 authentication checks. To best protect our users from spam, the 550-5.7.1 message has been blocked. Please visit 550-5.7.1 https://support.google.com/mail/answer/81126#authentication for more 550 5.7.1 information. h72si4090474oig.500 - gsmtp (in reply to end of DATA command)
host gmail-smtp-in.l.google.com[108.177.10.27] said:
550-5.7.1 [162.242.135.52 1] Our system has detected an unusual rate of 550-5.7.1 unsolicited mail originating from your IP address. To protect our 550-5.7.1 users from spam, mail sent from your IP address has been blocked. 550-5.7.1 Please visit 550-5.7.1 https://support.google.com/mail/?p=UnsolicitedIPError to review our 550 5.7.1 Bulk Email Senders Guidelines. h126si4756450oia.32 - gsmtp (in reply to end of DATA command)
All Replies (5)
The first error message relates to authentication. Post the following info:
In thunderbird Help > TRoubleshooting Information click on 'copy text to clipboard' button
In this forum question, right click in a 'Post a Reply' text box and select Paste.
remove all info on fonts and printers as it is not required.
The second message is more of a worry as it implies a load of spam emails are originating from your IP address.
1] Our system has detected an unusual rate of 550-5.7.1 unsolicited mail originating from your IP address. To protect our 550-5.7.1 users from spam, mail sent from your IP address has been blocked.
So send the info I mentioned to check out the authentication part.
Application Basics
Name: Thunderbird Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.chaversbrock.com:110, plain, passwordEncrypted
OUTGOING: , mail.chaversbrock.com:587, plain, passwordEncrypted, true
account3:
INCOMING: account3, , (pop3) mail.chaversbrock.com:110, plain, passwordCleartext
OUTGOING: , mail.chaversbrock.com:587, plain, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-d62ed9d8-a691-438e-ac43-a010b2140916 (9/15/2014)
Extensions
Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.3.0
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: ee4f0e01-29f1-4d93-8ff4-dbd5854a27f
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1506092878
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {e85bb173-950b-466f-a0d0-6bac18e393c4}
Graphics
GPU #1
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
RAM: Unknown
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.3347
Driver Date: 1-29-2014
Features
Direct2D: false
DirectWrite: true (6.2.9200.22164)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex
Sometimes when an email server is trying to deal with a spam storm, they'll block all email that has ANY link content, and label it as spam. And they won't tell you they are doing it. Yahoo does this from time to time.
But, you can test for this problem.
Pick an email that got bounced, strip all link content out of it (including any link to something in your sig block), and resend it. If that works, consider finding a new email server.
If that doesn't work, try converting the entire message to plain text. If that works, then you know what's going on.
If neither of those work, you might try getting someone live at the email server to tell you what they're blocking as spam, but I've never been able to make that connection work.
I'm still having the same issue and now it's more than just gmail that doesn't go through. I didn't mention earlier, but I also keep getting this message from Eset: "Potentially Unwanted Application found on a file. JS/Mindspark.E " I always select "clean", but sti ll keep getting this message??
Just received this on an email...I just deleted it with no action.
Email account
Unusual sign-in activity
Dear sales
We detected something unusual about a recent attempt sign-in to your [email protected] account. For example, you might be signing in from a new location, device, or app.
Sign-in Details: IP Address: 197.232.19.18 Location: Kenya Date: 02/10/2017 1:21 AM (EET) If you're not sure this was you, a malicious user might be trying to access your account! Please secure your account below. Review & Secure your account
Note: Move this message to your inbox folder if you are having a problem with the above link.
Thanks, chaversbrock.com Security Team