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Email send by Thunderbird do not save in Office365 account and vice versa

  • 4 vastust
  • 1 on selline probleem
  • 58 views
  • Viimati vastas xoi100dong

xoi100dong
xoi100dong
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My company just give me a new Office 365 email account. I have added this account to Thunderbird and entire Inbox folder was synced. But Sent folder in Thunderbird was empty. I checked in the account using browser and Sent folder is there, but Sent folder in Thunderbird just do not have anything. I did a little test, first I used Thunderbird to sent a email, and it was received, saved on Thunderbird, but not save while I used browser for checking. This happen vice versa, which I use Office 365 on browser to sent email, but it was only seen on browser, not on Thunderbird. That's weird. Love to use Thunderbird, but if this continue, I cannot use Thunderbird anymore, since it did not save my sent message

My company just give me a new Office 365 email account. I have added this account to Thunderbird and entire Inbox folder was synced. But Sent folder in Thunderbird was empty. I checked in the account using browser and Sent folder is there, but Sent folder in Thunderbird just do not have anything. I did a little test, first I used Thunderbird to sent a email, and it was received, saved on Thunderbird, but not save while I used browser for checking. This happen vice versa, which I use Office 365 on browser to sent email, but it was only seen on browser, not on Thunderbird. That's weird. Love to use Thunderbird, but if this continue, I cannot use Thunderbird anymore, since it did not save my sent message

Valitud lahendus

The problem is that Thunderbird is not putting its sent e-mail into the correct folder. It's putting it into what it thinks should be the "Sent" Folder, but that is not the one that your Office365 account is using.

Choose "Other" then tunnel through the different folders you can choose from until you find the Sent Folder that your Office365 account is using.

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All Replies (4)

Onno Ekker
Onno Ekker
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You can configure Thunderbird to save a copy of your sent messages in a folder you want. Go to Tools -> Account Settings -> [account] -> Copies & Folders. Check "Place a copy in" and select the folder using "Sent folder on" or "Other".

xoi100dong
xoi100dong Küsimuse esitaja
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Onno Ekker said

You can configure Thunderbird to save a copy of your sent messages in a folder you want. Go to Tools -> Account Settings -> [account] -> Copies & Folders. Check "Place a copy in" and select the folder using "Sent folder on" or "Other".

sr but "Sent folder on" was already default before my question, and choose Other did not help. Any other suggestion ? Since this is 1st time that I have this problem with Thunderbird. Other account was fine, including 1 other company email account.

Muudetud xoi100dong poolt

user1121639
user1121639
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Valitud lahendus

The problem is that Thunderbird is not putting its sent e-mail into the correct folder. It's putting it into what it thinks should be the "Sent" Folder, but that is not the one that your Office365 account is using.

Choose "Other" then tunnel through the different folders you can choose from until you find the Sent Folder that your Office365 account is using.

xoi100dong
xoi100dong Küsimuse esitaja
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Thank you. Actually I have to change both Subscribe and Choose Other for it to work.