I have been getting this error "ssl_error_no_cypher_overlap" on a couple of websites when using my desktop.
I am using the latest version of Firefox on two computers. The desktop this error comes up, my laptop works fine, goes right to the sites. Both computers are running XP, and latest AVG anti-virus. These sites also work fine with Chrome on both computers.
All Replies (12)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Raw data or complete text? That's a lot of stuff.
use complete text - that's a bit easier to read for a human :-)
Version: 44.0.2 Build ID: 20160210153822 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false
Name: Microsoft .NET Framework Assistant Version: 1.2.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Adapter Description: NVIDIA GeForce GT 240
Adapter Drivers: nv4_disp
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
Device ID: 0x0ca3
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 2-29-2012
Driver Version: 6.14.12.9610
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9 (OMTC)
Subsys ID: 00000000
Supports Hardware H264 Decoding: No; Failed to create H264 decoder
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 240 Direct3D9 vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 1048576
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.display.background_color: #C0C0C0
browser.display.use_system_colors: true
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.download.manager.closeWhenDone: true
browser.download.manager.showAlertOnComplete: false
browser.history_expire_days_min: 5
browser.history_expire_days.mirror: 180
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822
browser.startup.homepage: https://www.google.ca/?gws_rd=cr&ei=11-sUs6XI4rqyQGR8IGgBA
browser.startup.homepage_override.buildID: 20160210153822
browser.startup.homepage_override.mstone: 44.0.2
browser.tabs.drawInTitlebar: false
browser.tabs.warnOnClose: false
browser.urlbar.default.behavior: 1
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.max_script_run_time: 0
dom.mozApps.used: true
extensions.lastAppVersion: 44.0.2
font.default.x-western: sans-serif
font.internaluseonly.changed: true
general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
gfx.crash-guard.d3d11layers.appVersion: 44.0.2
gfx.crash-guard.d3d11layers.deviceID: 0x0ca3
gfx.crash-guard.d3d11layers.driverVersion: 6.14.12.9610
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.glcontext: 2
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x0ca3
gfx.driver-init.driverVersion: 6.14.12.9610
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-gmpopenh264.abi: x86-msvc-x86
media.gmp-gmpopenh264.lastUpdate: 1455308191
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160210153822
media.gmp-manager.lastCheck: 1456321055
media.hardware-video-decoding.failed: true
media.webrtc.debug.aec_log_dir: C:\DOCUME~1\User\LOCALS~1\Temp/
media.webrtc.debug.log_file: C:\DOCUME~1\User\LOCALS~1\Temp/WebRTC.log
network.cookie.prefsMigrated: true
network.dns.disableIPv6: true
network.dnsCacheEntries: 200
network.dnsCacheExpiration: 240
network.http.connect.timeout: 60
network.http.keep-alive.timeout: 300
network.http.max-connections: 48
network.http.max-connections-per-server: 8
network.http.max-persistent-connections-per-proxy: 12
network.http.max-persistent-connections-per-server: 4
network.http.pipelining: true
network.http.proxy.pipelining: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1456097529
places.history.expiration.transient_current_max_pages: 80508
places.history.expiration.transient_optimal_database_size: 128811498
places.last_vacuum: 1324684258
plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml
plugin.importedState: true
plugin.state.np32dsw: 0
plugin.state.npadobeaamdetect: 0
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.npdivx: 0
plugin.state.npdrmv: 0
plugin.state.npdsplay: 0
plugin.state.npgeplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.npitunes: 0
plugin.state.nppdf: 0
plugin.state.npqtplugin: 0
plugin.state.nprjplug: 0
plugin.state.nprpjplug: 0
plugin.state.npsibelius: 0
plugin.state.npwmsdrm: 0
plugin.state.npwpf: 0
print.print_printer: HP Officejet J4500 Series
print.printer_Bullzip_PDF_Printer.print_bgcolor: false
print.printer_Bullzip_PDF_Printer.print_bgimages: false
print.printer_Bullzip_PDF_Printer.print_command:
print.printer_Bullzip_PDF_Printer.print_downloadfonts: false
print.printer_Bullzip_PDF_Printer.print_edge_bottom: 0
print.printer_Bullzip_PDF_Printer.print_edge_left: 0
print.printer_Bullzip_PDF_Printer.print_edge_right: 0
print.printer_Bullzip_PDF_Printer.print_edge_top: 0
print.printer_Bullzip_PDF_Printer.print_evenpages: true
print.printer_Bullzip_PDF_Printer.print_footercenter:
print.printer_Bullzip_PDF_Printer.print_footerleft: &PT
print.printer_Bullzip_PDF_Printer.print_footerright: &D
print.printer_Bullzip_PDF_Printer.print_headercenter:
print.printer_Bullzip_PDF_Printer.print_headerleft: &T
print.printer_Bullzip_PDF_Printer.print_headerright: &U
print.printer_Bullzip_PDF_Printer.print_in_color: true
print.printer_Bullzip_PDF_Printer.print_margin_bottom: 0.5
print.printer_Bullzip_PDF_Printer.print_margin_left: 0.5
print.printer_Bullzip_PDF_Printer.print_margin_right: 0.5
print.printer_Bullzip_PDF_Printer.print_margin_top: 0.5
print.printer_Bullzip_PDF_Printer.print_oddpages: true
print.printer_Bullzip_PDF_Printer.print_orientation: 0
print.printer_Bullzip_PDF_Printer.print_pagedelay: 500
print.printer_Bullzip_PDF_Printer.print_paper_data: 1
print.printer_Bullzip_PDF_Printer.print_paper_height: 11.00
print.printer_Bullzip_PDF_Printer.print_paper_size_type: 0
print.printer_Bullzip_PDF_Printer.print_paper_size_unit: 0
print.printer_Bullzip_PDF_Printer.print_paper_width: 8.50
print.printer_Bullzip_PDF_Printer.print_reversed: false
print.printer_Bullzip_PDF_Printer.print_scaling: 0.70
print.printer_Bullzip_PDF_Printer.print_shrink_to_fit: true
print.printer_Bullzip_PDF_Printer.print_to_file: false
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_bottom: 0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_left: 0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_right: 0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_top: 0
print.printer_hp_officejet_4200_series.print_bgcolor: false
print.printer_hp_officejet_4200_series.print_bgimages: false
print.printer_hp_officejet_4200_series.print_command:
print.printer_hp_officejet_4200_series.print_downloadfonts: false
print.printer_hp_officejet_4200_series.print_edge_bottom: 0
print.printer_hp_officejet_4200_series.print_edge_left: 0
print.printer_hp_officejet_4200_series.print_edge_right: 0
print.printer_hp_officejet_4200_series.print_edge_top: 0
print.printer_hp_officejet_4200_series.print_evenpages: true
print.printer_hp_officejet_4200_series.print_footercenter:
print.printer_hp_officejet_4200_series.print_footerleft: &PT
print.printer_hp_officejet_4200_series.print_footerright: &D
print.printer_hp_officejet_4200_series.print_headercenter:
print.printer_hp_officejet_4200_series.print_headerleft: &T
print.printer_hp_officejet_4200_series.print_headerright: &U
print.printer_hp_officejet_4200_series.print_in_color: true
print.printer_hp_officejet_4200_series.print_margin_bottom: 0.5
print.printer_hp_officejet_4200_series.print_margin_left: 0.5
print.printer_hp_officejet_4200_series.print_margin_right: 0.5
print.printer_hp_officejet_4200_series.print_margin_top: 0.5
print.printer_hp_officejet_4200_series.print_oddpages: true
print.printer_hp_officejet_4200_series.print_orientation: 0
print.printer_hp_officejet_4200_series.print_pagedelay: 500
print.printer_hp_officejet_4200_series.print_paper_data: 1
print.printer_hp_officejet_4200_series.print_paper_height: 11.00
print.printer_hp_officejet_4200_series.print_paper_size_type: 0
print.printer_hp_officejet_4200_series.print_paper_size_unit: 0
print.printer_hp_officejet_4200_series.print_paper_width: 8.50
print.printer_hp_officejet_4200_series.print_reversed: false
print.printer_hp_officejet_4200_series.print_scaling: 0.70
print.printer_hp_officejet_4200_series.print_shrink_to_fit: false
print.printer_hp_officejet_4200_series.print_to_file: false
print.printer_hp_officejet_4200_series.print_unwriteable_margin_bottom: 0
print.printer_hp_officejet_4200_series.print_unwriteable_margin_left: 0
print.printer_hp_officejet_4200_series.print_unwriteable_margin_right: 0
print.printer_hp_officejet_4200_series.print_unwriteable_margin_top: 0
print.printer_HP_Officejet_J4500_Series.print_bgcolor: false
print.printer_HP_Officejet_J4500_Series.print_bgimages: false
print.printer_HP_Officejet_J4500_Series.print_colorspace:
print.printer_HP_Officejet_J4500_Series.print_command:
print.printer_HP_Officejet_J4500_Series.print_downloadfonts: false
print.printer_HP_Officejet_J4500_Series.print_duplex: 159297824
print.printer_HP_Officejet_J4500_Series.print_edge_bottom: 0
print.printer_HP_Officejet_J4500_Series.print_edge_left: 0
print.printer_HP_Officejet_J4500_Series.print_edge_right: 0
print.printer_HP_Officejet_J4500_S
can you put in the second part that got cut out there as well? thanks
privacy.clearOnShutdown.cache false privacy.clearOnShutdown.cookies false privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.sessions false privacy.cpd.sessions false privacy.donottrackheader.enabled true privacy.popups.showBrowserMessage false privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.tls.version.max 1 security.warn_viewing_mixed false storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1453924579 user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.11 4.11 NSS 3.21 Basic ECC 3.21 Basic ECC NSSSMIME 3.21 Basic ECC 3.21 Basic ECC NSSSSL 3.21 Basic ECC 3.21 Basic ECC NSSUTIL 3.21 3.21 Experimental Features Name ID Description
thanks a lot, so there seem to be some issues at play here. please go through all the following steps:
- enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preferences beginning with network. or security. - right-click and reset all those prefs with a custom value (=displayed in bold).
- go to the firefox menu ≡ > help ? > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.
- finally run a scan of your system with the free version of malwarebytes and adwcleaner.
Please clarify the part about resetting preferences. There are quite a few and I'm not sure what to change and what to change them to. Please be aware I am not comfortable with the inner workings.
in particular, you should right-click and reset the following preferences - they will then be restored to their default value automatically:
- security.tls.version.max: 1
- network.dns.disableIPv6: true
- network.dnsCacheEntries: 200
- network.dnsCacheExpiration: 240
- network.http.connect.timeout: 60
- network.http.keep-alive.timeout: 300
- network.http.max-connections: 48
- network.http.max-connections-per-server: 8
- network.http.max-persistent-connections-per-proxy: 12
- network.http.max-persistent-connections-per-server: 4
- network.http.pipelining: true
- network.http.proxy.pipelining: true
Muudetud
The very first line fixed the problem. It reset to "3". After that I thought I would try and it worked.
What user_pref lines are in the user.js file in case you decided not to delete this file?
The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself.
I had already deleted the file as per your previous instructions.