When I try to upload an image of a check to my bank, a repeating circle of dashes appears but when I use IE the image of the check appears on my bank's site..
When I try to upload an image of a check to my bank to deposit it, a repeating circle of dashes appears on my bank's site and continues endlessly, so I can't make the deposit. I.e., the image of the check won't upload. But when I use Internet Explorer the image of the check appears in about a second on my bank's site so I can make the deposit. I have a Dell XPS 8700 desktop running Windows 8.1.
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You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Thanks for your help. I tried bypassing the cache, clearing the cache, removing the cookies and starting in safe mode, but the image of the check still would not upload.