We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

  • 2 vastust
  • 3 on selline probleem
  • 4 views
  • Viimati vastas user293

more options

Crash ID: bp-8f440c7b-fb2b-444e-9833-7afbe2150510 My Firefox keep on crashing ...when i opened youtube.com or other websites What should i do.. help me please

Crash ID: bp-8f440c7b-fb2b-444e-9833-7afbe2150510 My Firefox keep on crashing ...when i opened youtube.com or other websites What should i do.. help me please

All Replies (2)

more options

hello, this appears to be an issue caused by adware/malware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Troubleshoot Firefox issues caused by malware

more options

The file that's causing the crash looks suspicious - try scanning for malware with several antivirus programs. Also see Troubleshoot Firefox issues caused by malware.

If you can, you should upgrade to a newer version of windows, as windows XP is no longer supported by microsoft and has numerous security issues.