Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox crashes

shueve
shueve
more options

I have a problema: when I try to search something in Firefox, o write an url, Firefox crashes. But when I open a saved link o something like that it runs... I tried to re-install... what can I do? The problem is on a PC, on my Mac It runs (with the same Firefox sync account).


The crash id: 67e6bf28-590f-4204-a4aa-1efc32150505

I have a problema: when I try to search something in Firefox, o write an url, Firefox crashes. But when I open a saved link o something like that it runs... I tried to re-install... what can I do? The problem is on a PC, on my Mac It runs (with the same Firefox sync account). The crash id: 67e6bf28-590f-4204-a4aa-1efc32150505

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

https://crash-stats.mozilla.com/report/index/67e6bf28-590f-4204-a4aa-1efc32150505

Looks like Malware.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!