sometimes Thunderbird won't save sent messages and drafts
Hello,
lately I have had some problems when sending e-mails. The mails apparently are sent, but Thunderbird hangs on saving the message in the sent folder. Even if I wait for a few minutes it still won't save so I have to abort. Same thing happens for saving messages in the drafts-folder (also when the message is automatically saved there when composing the message takes a few minutes). The strange thing is that this does not happen every time, but just sometimes. I already compacted all the folders, and that did not solve the problem, I also archived older messages in the archives folder, that did not solve the problem either.
Doe anybody have a solution to this? or any ideas what could be causing this problem?
Any help would be much appreciated!
thanks, Lars
All Replies (9)
IMAP account? What mail provider?
Matt said
IMAP account? What mail provider?
No, it's not an IMAP account, it's a POP account. This happened with an account for a Yahoo address, but I don't think that could have anything to with it, since the sent mails do not get saved on the Yahoo-mail website but on my Thunderbird sent-folder which is on my PC.
Anybody?
I'm having the same problem, accompanied by one other symptom: Messages can not be moved to other folders, either.
I don't know when it started, but it's been happening for weeks at least. I've searched the web through Google and Duck Duck Go, but this is the first time (I think) that I have searched Mozilla specifically.
Thunderbird will work fine for a while, then at some point, messages won't be saved to the Sent or Draft folders; the program just shows the 'in process' dialog for either action until I cancel it. Mail is still sent if I hit send, but a copy is not saved. When this happens, I also see that new junk mail is not moved to the Junk folder either automatically or by my filter rules, although it is still marked as junk. And if I try to move ANY messages between folders manually (via menu item or dragging), the move simply does not happen.
The only way to stop the problem (until it happens again), so far, has been to restart Thunderbird. I've tried compacting (which I do regularly anyway), repairing folders, copying the Sent mailbox file's contents to a new text file and replacing the old with the new, and perhaps other things.
I use Thunderbird to manage six different e-mail accounts. One is IMAP. The rest are all POP. Three of them are Gmail accounts. The other three are hosted by three other different providers.
I am using ThunderbirdPortable, and keep on the normal default build/track/whatever-you-call-it.
===============
TROUBLESHOOTING INFO FROM THUNDERBIRD:
Application Basics
Name: Thunderbird Version: 31.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150222233048 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) ***:995, SSL, passwordCleartext
OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) ***:110, plain, passwordCleartext
OUTGOING: ***:25, trySTARTTLS, passwordCleartext, true
OUTGOING: ***:26, plain, passwordCleartext, false
OUTGOING: ***:26, plain, passwordCleartext, false
OUTGOING: ***:26, plain, passwordCleartext, false
account4:
INCOMING: account4, , (pop3) ***:995, SSL, passwordCleartext
OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) ***:995, SSL, passwordCleartext
OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) ***:993, SSL, passwordCleartext
OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) ***:995, SSL, passwordEncrypted
OUTGOING: ***:465, SSL, passwordEncrypted, true
Crash Reports
Extensions
CompactHeader, 2.0.9, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Get all mails, 1.1.4, true, [email protected]
QuoteAndComposeManager, 0.4.0.2, true, {ce1c1a31-4ec2-484f-8099-e2cb0f381c21}
Show Address Only, 0.1.9, true, [email protected]
ToneQuilla, 1.1.1, true, [email protected]
URL Link, 2.04.3, true, {139a120b-c2ea-41d2-bf70-542d9f063dfd}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.max_chrome_script_run_time: 0
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font.internaluseonly.changed: false
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font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Courier New
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Courier New
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 8a6b7a55-de0d-46c5-bf61-a2dcf647576
mailnews.database.global.indexer.enabled: false
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
network.protocol-handler.warn-external.http: true
network.protocol-handler.warn-external.https: true
places.database.lastMaintenance: 1426762954
places.history.expiration.transient_current_max_pages: 46630
places.history.expiration.transient_optimal_database_size: 127211438
plugin.importedState: true
plugins.update.notifyUser: true
[printer information removed to save space]
privacy.donottrackheader.enabled: true
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
Graphics
Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x2a42
Adapter RAM: Unknown
Adapter Drivers: igdumdx32 igd10umd32
Driver Version: 8.15.10.2302
Driver Date: 2-11-2011
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
===============
Thanks for any help!
Pootmonkey
I should also add that the problems (not being able to save to Sent or Drafts, and not being to move messages) are not limited to any one account. when they happen, they affect things program-wide.
Pootmonkey
you know troubleshooting information without server names is about a useless as a life boat with a big hole in the bottom.
Compact your folders and ensure your anti virus has an exception for on access scanning of files in the Thunderbird profile folder. You can not update files if they are locked for scanning.
sorry, I did not post any troubleshooting info for this issue. what is the best way to post it? should I just post it here or is there a way to send it like an attachment?
Pootmonkey
Matt said
you know troubleshooting information without server names is about a useless as a life boat with a big hole in the bottom. Compact your folders and ensure your anti virus has an exception for on access scanning of files in the Thunderbird profile folder. You can not update files if they are locked for scanning.
Dear readers,
I've got the same problem on Ubuntu trusty thunderbird 31.7.0 with imap and pop accounts and different mail servers.
The problem occurs daily, seldom already when starting tb. Only workaround is restarting tb. Really bad when a long message is already sent. All the content is lost since it is neither saved to drafts nor sent.
[code] my add-ons:
Allow HTML Temp, 3.6.4, true, {532269cf-a10e-4396-8613-b5d9a9a516d4}
Awesome Auto Archive, 0.6, true, [email protected]
Birthday Reminder, 1.0.6.5, true, [email protected]
Clean Subject, 0.4.3, true, cleansubject@style-biz.de
CompactHeader, 2.0.9, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Display Quota, 0.3.7, true, {c1ac4523-76c2-9995-adbd-d93bf5141bea}
Dropbox for Filelink, 1.0.1, true, [email protected]
EditSender, 0.3, true, {c167cbdf-1178-4dff-a279-bd8808614476}
Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
FiltaQuilla, 1.3.1, true, [email protected]
Folder Account, 6.0, true, {C8534C26-F59A-11DA-9804-B622A1EF5492}
Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LightningButton, 1.5.3, true, [email protected]
LookOut, 1.2.13, true, [email protected]
Mail Merge, 3.10.1, true, [email protected]
Mail Redirect, 0.8.5, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Manually Sort Folders, 1.1, true, [email protected]
Messaging Menu and Unity Launcher integration, 1.3.1, true, [email protected]
PrintingTools, 1.2.5, true, {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
Quicktext, 0.9.11.5, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
QuoteAndComposeManager, 0.4.0.2, true, {ce1c1a31-4ec2-484f-8099-e2cb0f381c21}
Remove Duplicate Messages (Alternate), 0.3.12, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
SmartTemplate4, 1.0.1, true, [email protected]
Thunderbird Message Filter Import/Export Enhanced, 1.0.3, true, [email protected]
ThunderBirthDay, 0.8.1, true, {4C9FE6FE-2C83-11DC-90B4-DC8456D89593}
Any ideas? Did the op solve the problem? How?
Thanks in advance!
cheerio s