Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

FireFox 30.0 keeps crashing and closing!

  • 2 vastust
  • 5 on selline probleem
  • 5 views
  • Viimati vastas RichieC

RichieC
RichieC
more options

Been having problems lately and have tried everything that I have found on the support. Has seemed to get better, but still crashes??? Here are my Crash Report, hope they show in hyper-link! I just copied them from the about:crash window. I like FireFox and want to keep it as my browser. But it's a pain having it disappear while I'm typing or reading something, any help would be grateful!

Thanks Again, Richie

bp-68c088c1-f059-4630-b1f4-4426a2140627 6/27/2014 11:21 AM bp-5ce4bad0-e1fc-46f7-b39e-710b12140626 6/26/2014 7:14 PM bp-4481f72a-01f9-4af7-a3f0-c521c2140626 6/26/2014 1:45 PM bp-a0395394-fefb-4c3c-af1c-aa0ac2140626 6/26/2014 10:58 AM bp-74ac6b99-eefc-40d3-b9d7-2c0d52140626 6/26/2014 9:15 AM bp-daef8bf2-bb41-437e-8d87-c1dba2140626 6/26/2014 9:06 AM

Been having problems lately and have tried everything that I have found on the support. Has seemed to get better, but still crashes??? Here are my Crash Report, hope they show in hyper-link! I just copied them from the about:crash window. I like FireFox and want to keep it as my browser. But it's a pain having it disappear while I'm typing or reading something, any help would be grateful! Thanks Again, Richie bp-68c088c1-f059-4630-b1f4-4426a2140627 6/27/2014 11:21 AM bp-5ce4bad0-e1fc-46f7-b39e-710b12140626 6/26/2014 7:14 PM bp-4481f72a-01f9-4af7-a3f0-c521c2140626 6/26/2014 1:45 PM bp-a0395394-fefb-4c3c-af1c-aa0ac2140626 6/26/2014 10:58 AM bp-74ac6b99-eefc-40d3-b9d7-2c0d52140626 6/26/2014 9:15 AM bp-daef8bf2-bb41-437e-8d87-c1dba2140626 6/26/2014 9:06 AM

Valitud lahendus

The System Memory Use Percentage usage in the crash reports is rather high, so this could be a out-of-memory issue.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Loe vastust kontekstis 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valitud lahendus

The System Memory Use Percentage usage in the crash reports is rather high, so this could be a out-of-memory issue.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
RichieC
RichieC Küsimuse esitaja
more options

Thanks for your quick response!

Your words clicked, I had 1.5mb memory and removed a 512k, for another system. It didn't strike me. I had issues before with crash&close, too many windows opened! Running Excel, Word and having a dozen Firefox's opened, eats up a lot of resources! It has been taking a drain on my old reliable Athlon XP2800+ system's resources for a long while now. But it wasn't until removing the 512 chip that things went downhill! Even my large Excel & Word files were taking longer to open and write. I've put the 512 back in and hasn't crash yet. I open Excel file, they open right up. Even when I opened two larger files, they're almost instantaneously!!

Guess it's time to upgrade!

Again, thanks for your quick response. I have learned a lot from the forum and appreciate all of you "Helpers" that offer their time and insight!