Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why can't I open Comcast email in Firefox browswer... but can in Chrome?

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

Feline_Friend
Feline_Friend
more options

Since one of the recent Firefox upgrades, I haven't been able to get past the preview window on my Comcast email. I now need to use Chrome to get to my emails, but would prefer Firefox, but haven't found a solution that works. Is the problem related to the Java Script add-on that is disabled?

Since one of the recent Firefox upgrades, I haven't been able to get past the preview window on my Comcast email. I now need to use Chrome to get to my emails, but would prefer Firefox, but haven't found a solution that works. Is the problem related to the Java Script add-on that is disabled?

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.