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Firefox 13.0.1 crashes when Tools/Downloads is clicked. Mac OS X 10.5.8

  • 7 respuestas
  • 9 tienen este problema
  • 2 visitas
  • Última respuesta de nivel

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I am using Macbook with Mac OS X 10.5.8. Today, I updated my Firefox to 13.0.1 following suggestions. I had the following problems immediately.

1. After I downloaded a PDF file online, Firefox crashed. The download, however, was successful.

2. I thought this was an accident and did not pay attention until I had to download another PDF file. This happened again ! Then I did some test. I tried to open email attachment in Gmail. It is fine if I just view them in Gmail; however, if I choose to download, Firefox crashes after downloading. This happens to DOC, JPG, TXT, etc...

3. Then I tried to click Tools -> Downloads. As long as I clicked Downloads, Firefox crashes !

I don't know what is the problem, but it seems that the Downloads report window, which usually pops out after downloads, can not be displayed...

So, please help me ! I have to view a lot of academic papers online and the crashing problem is really annoying !

Best, WJ

I am using Macbook with Mac OS X 10.5.8. Today, I updated my Firefox to 13.0.1 following suggestions. I had the following problems immediately. 1. After I downloaded a PDF file online, Firefox crashed. The download, however, was successful. 2. I thought this was an accident and did not pay attention until I had to download another PDF file. This happened again ! Then I did some test. I tried to open email attachment in Gmail. It is fine if I just view them in Gmail; however, if I choose to download, Firefox crashes after downloading. This happens to DOC, JPG, TXT, etc... 3. Then I tried to click Tools -> Downloads. As long as I clicked Downloads, Firefox crashes ! I don't know what is the problem, but it seems that the Downloads report window, which usually pops out after downloads, can not be displayed... So, please help me ! I have to view a lot of academic papers online and the crashing problem is really annoying ! Best, WJ

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Todas las respuestas (7)

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Try to delete the downloads.sqlite file in the Firefox Profile Folder

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
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Thanks cor-el ! Your suggestion solves the problem partially.

1. I removed downloads.sqlite, and can download files. However, there is no confirmation. I have to go to the saving folder to check that the downloads are successful.

2. Obsessed maybe, I clicked Tools - > Downloads, and Firefox crashed immediately. I restarted Firefox, tried to download, and then Firefox crashes after downloading, the same problem as before. (Of course if I delete the download.sqlite again, and never click the Downloads tools, everything is OK).

So, my problem is partially solved, but I still hope to be able to see the download confirmation window, which seems still not compatible with Firefox 13.0.1.

Thanks again !

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Make sure that you remember the download history:

  • Firefox > Preferences > Privacy > History: "Remember download history"

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Hi, I have that preference setting "Remember download history" and I have the setting

Firefox > Preferences > General > Downloads : showing the Downloads window when downloading a file.

The problem is the updated Firefox is not doing so for me, and I have no access to the Download windows.

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Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You can try to reset Firefox.

Reset creates a new profile and tries to import some settings from the old profile leaving the old profile intact.

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Even in Safe Mode, I have : Tools>Downloads ---> Firefox crashes !

The same problem remains after I reset Firefox following Help>Trouble shooting information>Reset Firefox...

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The problem is gone today. I guess restarting the computer (not just Firefox) solves the problem.