We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I lost my saved passwords when I upgraded system. How can I retrieve them from backup?

  • 1 respuesta
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de TonyE

xxxmarine
xxxmarine
more options

I use mac snow leopard on i book and just updated software from online recommendations. When I opened Firefox most of my preferences were gone including add-ons (like Stumble Upon), and a variety of preferences, specifically my passwords for various websites. I have Time machine back-ups but have no idea how to retrieve the specifics I have lost. Help!

I use mac snow leopard on i book and just updated software from online recommendations. When I opened Firefox most of my preferences were gone including add-ons (like Stumble Upon), and a variety of preferences, specifically my passwords for various websites. I have Time machine back-ups but have no idea how to retrieve the specifics I have lost. Help!

Todas las respuestas (1)

TonyE
TonyE
  • Moderator
more options

It sounds like a new profile was created (user data is stored in a profile). This article should help - Recover important data from an old profile.

You will need to find the old profile folder, this link may help with that - http://kb.mozillazine.org/Profile_folder_-_Firefox

Another option is to open up the profile manager, if 2 profiles are listed try switching to the other profile, see managing profiles for details.

Modificadas por TonyE el