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Failure to log in to certain sites

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  • Última respuesta de ferrand24

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I am trying to log in to my Wise account. The site loads and I have filled in my email and password but when I click on the Log in button nothing happens. On Microsoft Edge it works perfectly. I have had this problem on other sites recently. Roger

I am trying to log in to my Wise account. The site loads and I have filled in my email and password but when I click on the Log in button nothing happens. On Microsoft Edge it works perfectly. I have had this problem on other sites recently. Roger

Todas las respuestas (2)

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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

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Thank you very much for your reply. Unfortunately the problem is still there. I really don't expect to have to take all these steps, I, like most people just want a browser that works. Other browsers do.

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