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Problem with veiwing Amazon books pages.

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  • Última respuesta de cor-el

GhostCat
GhostCat
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I have a problem when I go to Amazon to look at a book. Sometimes, a veil comes over the page, and I can't click on anything. And after this starts, I can go back to a book that worked fine, and now it gets veiled up. If I get to other Amazon pages, this doesn't happen. Restarting the computer, at times, doesn't help.

Current Firefox updated, Windows 10 Up to date. Current Norton 360. Desktop Computer.

Any Ideas?

I have a problem when I go to Amazon to look at a book. Sometimes, a veil comes over the page, and I can't click on anything. And after this starts, I can go back to a book that worked fine, and now it gets veiled up. If I get to other Amazon pages, this doesn't happen. Restarting the computer, at times, doesn't help. Current Firefox updated, Windows 10 Up to date. Current Norton 360. Desktop Computer. Any Ideas?
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Todas las respuestas (1)

cor-el
cor-el
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  • Top 10 Contributor
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That can happen if you use content blocking extensions that blocks the content in a pop-up but leaves the background.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window