Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to access upgrade in Thunderbird (7/13/21)

  • 1 respuesta
  • 1 tiene este problema
  • 6 visitas
  • Última respuesta de Matt

more options

I cannot access my current version (78.11.0) of Thunderbird (popup message indicates it's not compatible) I know a new version just released on 7/13/21, shall I uninstall current version to upgrade?

I cannot access my current version (78.11.0) of Thunderbird (popup message indicates it's not compatible) I know a new version just released on 7/13/21, shall I uninstall current version to upgrade?

Todas las respuestas (1)

more options

I assume this is the error message which is telling you the version is incompatible with the same version. Just re install from thunderbird.net it will not change anything, but it will clear the error.