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Error message - cannot get AOL mail any longer

  • 3 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de sean53

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Hello. Up until a day or two, I had no issues getting AOL mail in Thunderbird. Now all I get is the following message - "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce the number of cached connections". I tried and did nothing. I also have Gmail in Thunderbird; that is no issue at all; it is just the AOL mail I cannot retrieve. I have searched for answers to this issue and found none. It seems like the last update of Thunderbird is when it started?? There was also a Windows update recently, as well as a Dell update. What can I do to get this resolved? Thank you for your help!

Hello. Up until a day or two, I had no issues getting AOL mail in Thunderbird. Now all I get is the following message - "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce the number of cached connections". I tried and did nothing. I also have Gmail in Thunderbird; that is no issue at all; it is just the AOL mail I cannot retrieve. I have searched for answers to this issue and found none. It seems like the last update of Thunderbird is when it started?? There was also a Windows update recently, as well as a Dell update. What can I do to get this resolved? Thank you for your help!

Solución elegida

Servers have a maximum number of cached connections. That message was from the server. You needed to close all connections to force server to close them. Exiting Thunderbird would force all connectons to close. Although sometimes there is a short delay whilst server catches up and properly closes them. This can sometimes be caused by people who also use another device to access server eg: phone and this also opens up cached connections, so reaching a limit set by the server. It has been known for iphones to not close connections and requires phone switched off to close them.

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In Thunderbird, go to Help > Troubleshooting Information > Copy text to clipboard. Next, open https://pastebin.com/ in your browser and paste the text there. Scroll to the bottom of the page and click the Create New Paste button. Post the link to the newly created paste in your next reply here.

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Before I did the above request, I decided to try one more time on my own (and I am not computer literate at all lol). So I downloaded Thunderbird again, and it prompted, in a new window, for me to sign in to my AOL accounts, and wow! it all works again, and all my folders are there just as before. I have no idea what was the issue; just glad all three of my email accounts are back in Thunderbird!

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Solución elegida

Servers have a maximum number of cached connections. That message was from the server. You needed to close all connections to force server to close them. Exiting Thunderbird would force all connectons to close. Although sometimes there is a short delay whilst server catches up and properly closes them. This can sometimes be caused by people who also use another device to access server eg: phone and this also opens up cached connections, so reaching a limit set by the server. It has been known for iphones to not close connections and requires phone switched off to close them.

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I am responding to Stans above, having following his/her instructions. Many thanks Sean

 Application Basics
   Name: Thunderbird
   Version: 17.0.9
   User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20130911 Thunderbird/17.0.9
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20130911173805
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) paubut.mail.pairserver.com:993, SSL, passwordCleartext
     OUTGOING: paubut.mail.pairserver.com:465, SSL, passwordCleartext, true
 Extensions
   Test Pilot for Thunderbird, 1.3.9, true, [email protected]
 Important Modified Preferences
   Name: Value
     browser.cache.disk.amount_written: 1251
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 17.0.9
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
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     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
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     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     layers.mlgpu.sanity-test-failed: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 4df77fbc-0a52-4659-9fcb-47afd16ed37
     media.gmp.storage.version.observed: 1
     media.hardware-video-decoding.failed: false
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1615550022
     places.history.expiration.transient_current_max_pages: 104858
     security.sandbox.plugin.tempDirSuffix: {bece6a6c-7dcd-447c-a914-92d39d55d11c}
 Graphics
   Adapter Description: AMD Radeon R7 Graphics
   Vendor ID: 1002
   Device ID: 9874
   Adapter RAM: 512
   Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
   Driver Version: 22.19.128.3
   Driver Date: 5-5-2017
   Direct2D Enabled: false
   DirectWrite Enabled: false (10.0.19041.804)
   ClearType Parameters: ClearType parameters not found
   WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R7 Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
   GPU Accelerated Windows: 0/1