Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Problem with Matterport 3D tours

  • 1 respuesta
  • 1 tiene este problema
  • 24 visitas
  • Última respuesta de cor-el

kmwbeachphotos
kmwbeachphotos
more options

I get a black screen when clicking on the Explore 3D Tour. I can see the Dollhouse view but not the images of the rooms. I have disabled the Add-ons and checked for updates. I have not been able to find any answers. I can view the 3D tour in Microsoft Edge but not in Firefox or Chrome. So the graphics card is good. Please help !!!!

I get a black screen when clicking on the Explore 3D Tour. I can see the Dollhouse view but not the images of the rooms. I have disabled the Add-ons and checked for updates. I have not been able to find any answers. I can view the 3D tour in Microsoft Edge but not in Firefox or Chrome. So the graphics card is good. Please help !!!!
Capturas de pantalla adjuntas

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you see any WebGL related (error) messages in the Web Console?

How many 3D tours are there on the page?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required) ?