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Can't make secondary email my primary email even though I followed instructions! Now what do I do?

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Muffers
Muffers
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I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

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Solución elegida

Can you login to that secondary email address and possibly remove that account if it exists?

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cor-el
cor-el
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Solución elegida

Can you login to that secondary email address and possibly remove that account if it exists?