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TB is stuck in my TRASH FOLDER. I am unable to: Open the Menu or Help in order to access the Application Basics. Please help!! TY!

  • 8 respuestas
  • 1 tiene este problema
  • 46 visitas
  • Última respuesta de Wayne Mery

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Yesterday, I clicked on my Trash Folder to search for an old email. TB froze in the Trash Folder and I cannot access any other email folders. I am not able to click on the Profile Menu to access Help. I thought shutting down my laptop would perhaps fix the problem for today. EVERYTHING is still frozen! Thank you for your help

Yesterday, I clicked on my Trash Folder to search for an old email. TB froze in the Trash Folder and I cannot access any other email folders. I am not able to click on the Profile Menu to access Help. I thought shutting down my laptop would perhaps fix the problem for today. EVERYTHING is still frozen! Thank you for your help

Todas las respuestas (8)

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Same thing if you restart Thunderbird?

Or in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

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Hi Wayne, Thanks for your prompt reply! I was somehow able to release being stuck in the TB Trash folder. I clicked on 'continue' in regard to a Script and I'm no longer stuck! Thanks for reaching out!

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how many messages in the trash folder?

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I have no idea how many em's are in the Trash folder. There is no visible count indicated.

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two possibilities - click the folder, bottom right, in status bar shows counts for unread and total (if status bar is not shown - view > toolbars > status bar) - right+click folder with mouse, properties

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Thank you for all of your suggestions and help!

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Oh for heavens sake...been a while since I've been here so had to get new ID and password...finally found the right area...thunderbird stuck in trash folder....went back to it and IT IS NOW WORKING !!! I guess I scared it ! Hopefully it keeps opening and allowing me to look for mailed file to trash by mistake! Bonnie

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Your account at https://support.mozilla.org/en-US/user/viggy1121 looks fine, you might need to reset password.