We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Can't open saved files or send messages

  • 1 respuesta
  • 4 tienen este problema
  • 2 visitas
  • Última respuesta de user1121639

BillStason
BillStason
more options

I've used T-bird for many years. It had worked fine until suddenly, 3 days ago, I was unable to open files or send messages. Help!!! My e-mail address is [email protected].

Bill Stason

I've used T-bird for many years. It had worked fine until suddenly, 3 days ago, I was unable to open files or send messages. Help!!! My e-mail address is [email protected]. Bill Stason

Todas las respuestas (1)

user1121639
user1121639
more options

This is a public forum, so posting your e-mail address here is not a good idea.

I'm going to assume that you mean you cannot open e-mails in Thunderbird, not files.

Please post two things here in a reply so I can understand what is going on:

1. A screenshot of your entire Thunderbird window, showing your Folders on the left side, and a list of e-mails on the right side. Use a picture editing program like "Paint" to blur or block out any personal information. How do I create a screenshot of my problem?

2. Your Troubleshooting Information from Thunderbird: Press the Alt key or F10 key on your keyboard to show the Thunderbird menu. Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.