dobydoby said

Just prior to updating to 50.02 I noticed I would open facebook, and it would crash then or if I opened up my messages in facebook. I have windows 7 computer, and until recently it was fine, now its crashing in firefox every time I open that up. I need help please.

Submitted Crash Reports

Report ID 	Date Submitted
bp-9657d8f0-16a3-4cb6-8cb9-ed67b2161208	12/7/2016 6:47 PM
bp-7618ca5c-cf02-4d6a-ad08-ebe952161208	12/7/2016 6:47 PM
bp-97e8cf34-760a-4942-9a0c-9f2332161208	12/7/2016 6:47 PM
bp-5296cb6c-1af1-4a93-b32e-7a59f2161207	12/7/2016 12:26 PM
bp-9dde885c-b1e3-4af0-9dbb-f69312161207	12/7/2016 11:33 AM
bp-893cac01-c202-4965-84da-18e642161207	12/7/2016 11:32 AM
bp-3c784a38-ad19-4122-988a-c4cd92161207	12/7/2016 11:32 AM
bp-0e716c84-a655-4a07-a247-30f6d2161207	12/7/2016 11:31 AM
bp-3f5f4048-2b98-4026-8c80-a10b92161204	12/4/2016 8:42 AM
bp-741a05b9-87f1-47ad-abea-647e92161201	12/1/2016 2:14 PM

Similar crashes here, I cant update from Facebook home or my own page but I can browse-post, etc. Keeps crashing

E-man69 Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

Please post your crash reports in your question.

dobydoby Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: memcpy | js::wasm::DeserializePodVector<T>

Kernel32.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD said

dobydoby Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Signature: memcpy | js::wasm::DeserializePodVector<T> Kernel32.dll = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft

---

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I did as you suggested, no updaes were necessary and scandisk found no violaions

Please post any new crash reports.

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies
  Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

FredMcD said

Please post any new crash reports. Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies
  Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode; Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Poke around safe websites. Are there any problems? Then restart.

AdapterDeviceID: 0x0116 AdapterDriverVersion: 9.17.10.3347 AdapterSubsysID: 397517aa AdapterVendorID: 0x8086 Add-ons: %7B4DC70064-89E2-4a55-8FC6-E8CDEAE3618C%7D:0.7.7.1-signed,restartbutton%40strk.jp:0.1.5.1-signed,%7BFBFB7597-9E32-46b4-A500-8B6B0412777F%7D:1.1.1-signed,amcontextmenu%40loucypher:0.4.2.1-signed,drsjb80%40gmail.com:2.0.4.1-signed,fontsize%40firefox.clarisblue.com:0.1.20100123.1.1-signed,personas%40christopher.beard:1.7.6,openbookmarkintab%40piro.sakura.ne.jp:2.0.2016021001,openlinkintab%40piro.sakura.ne.jp:1.0.2016011401,%7Bdc572301-7619-498c-a57d-39143191b318%7D:0.4.2.2,%7B12A60D0F-0077-4F41-81B2-1286DDD278BB%7D:1.1,%7B455D905A-D37C-4643-A9E2-F6FEFAA0424A%7D:0.8.17.1-signed.1-signed,adblockpopups%40jessehakanen.net:0.9.2.1-signed.1-signed,titlebarinpersonas%40alexancarlproject.net:2.0.0.1-signed.1-signed,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.8,ClassicThemeRestorer%40ArisT2Noia4dev:1.5.5.1,%7Ba0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7%7D:20151208,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.0.2,troubleshooter%40mozilla.org:1.1a.1-signed,%7B03B08592-E5B4-45ff-A0BE-C1D975458688%7D:1.1.1-signed,%7B66E978CD-981F-47DF-AC42-E3CF417C1467%7D:0.5.2,elemhidehelper%40adblockplus.org:1.3.9,%7Bc37bac34-849a-4d28-be41-549b2c76c64e%7D:2.60,%7Bf69e22c7-bc50-414a-9269-0f5c344cd94c%7D:47.7,fbpElectroWebExt%40fbpurity.com:16.1.0.1,%40pinterestoverlaykiller:0.0.1,the-addon-bar%40GeekInTraining-GiT:3.2.9-compat-fixed-4,jid1-Y3WfE7td45aWDw%40jetpack:0.1.1.1-signed.1-signed,jid1-SWdspnBEetWxoA%40jetpack:1.2.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.8.2,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,aushelper%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 13279543296 AvailablePhysicalMemory: 2708066304 AvailableVirtualMemory: 3377958912 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 48431104 BreakpadReserveSize: 67108864 BuildID: 20161129173726 CPUMicrocodeVersion: 0x17 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1481380072 E10SCohort: disqualified-test EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1481144547 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 397517aa, AdapterDriverVersion: 9.17.10.3347 FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 222002 StartupTime: 1481380052 SystemMemoryUsePercentage: 68 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161129173726","version":"50.0.2","vendor":"Mozilla","platformVersion":"50.0.2","xpcomAbi":"x86-msvc","hotfixVersion":"20140527.01.3"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8136,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2011},"hdd":{"profile":{"model":"WDC WD7500BPVT-24HXZ","revision":"03.0"},"binary":{"model":"WDC WD7500BPVT-24HXZ","revision":"03.0"},"system":{"model":"WDC WD7500BPVT-24HXZ","revision":"03.0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 3000","vendorID":"0x8086","deviceID":"0x0116","subsysID":"397517aa","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.3347","driverDate":"1-29-2014","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":false,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.enabled":false,"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.tabs.animate":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"dom.max_script_run_time":0,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":15889},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Provides Firefox troubleshooting data to Mozilla web sites.","name":"Troubleshooter","userDisabled":false,"appDisabled":false,"version":"1.1a.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16359,"updateDay":16550,"signedState":1,"isSystem":false},"{03B08592-E5B4-45ff-A0BE-C1D975458688}":{"blocklisted":false,"description":"Adds toolbar buttons to the customize toolbar window in several programs including Firefox, Thunderb","name":"Toolbar Buttons","userDisabled":false,"appDisabled":false,"version":"1.1.1-signed","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16522,"updateDay":16584,"signedState":2,"isSystem":false},"{4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}":{"blocklisted":false,"description":"It blocks ads on the web pages you visit. Ads from services like Google AdSense, Yahoo or DoubleClic","name":"Updated Ad Blocker for Firefox 11+","userDisabled":false,"appDisabled":false,"version":"0.7.7.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16244,"updateDay":16584,"signedState":1,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Restart Firefox faster","name":"Restart Button","userDisabled":false,"appDisabled":false,"version":"0.1.5.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16244,"updateDay":16584,"signedState":2,"isSystem":false},"{FBFB7597-9E32-46b4-A500-8B6B0412777F}":{"blocklisted":false,"description":"Adds zoom buttons and options to the toolbar.","name":"Zoom toolbar","userDisabled":false,"appDisabled":false,"version":"1.1.1-signed","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16350,"updateDay":16584,"signedState":2,"isSystem":false},"amcontextmenu@loucypher":{"blocklisted":false,"description":"Add more items to Add-ons Manager context menu.","name":"Add-ons Manager Context Menu","userDisabled":false,"appDisabled":false,"version":"0.4.2.1-signed","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16776,"updateDay":16776,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Quickly switch between your personas or reset it back to the default","name":"Persona Switcher","userDisabled":false,"appDisabled":false,"version":"2.0.4.1-signed","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16778,"updateDay":16778,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Enlarge/Reduce the font size.","name":"Font Size","userDisabled":false,"appDisabled":false,"version":"0.1.20100123.1.1-signed","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16851,"updateDay":16851,"signedState":2,"isSystem":false},"{66E978CD-981F-47DF-AC42-E3CF417C1467}":{"blocklisted":false,"description":"Loads your homepage when you open a new tab.","name":"New Tab Homepage","userDisabled":false,"appDisabled":false,"version":"0.5.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16244,"updateDay":16894,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Your Firefox, your style. Easy-to-change themes.","name":"Personas Plus","userDisabled":false,"appDisabled":false,"version":"1.7.6","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16244,"updateDay":16915,"signedState":2,"isSystem":false},"ope

The crash report is several pages of data. We need the report numbers to see the whole report.

FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report.

i dont know what you mean .. when I try to include the add images, nothing works.

What image?

FredMcD said

What image?

At bottom of page, it says add image.

It won't let me.

The file may be too large for the uploader. What is it you want to show me?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Will it help to have my crash report:?FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report.

Report ID 	Date Submitted
bp-d68b02d8-2e0d-4b36-a156-348072161210	12/10/2016 8:29 AM
bp-35cf1409-fe61-48f1-99f3-f2a1c2161210	12/10/2016 8:28 AM
bp-9657d8f0-16a3-4cb6-8cb9-ed67b2161208	12/7/2016 6:47 PM
bp-7618ca5c-cf02-4d6a-ad08-ebe952161208	12/7/2016 6:47 PM
bp-97e8cf34-760a-4942-9a0c-9f2332161208	12/7/2016 6:47 PM
bp-5296cb6c-1af1-4a93-b32e-7a59f2161207	12/7/2016 12:26 PM
bp-9dde885c-b1e3-4af0-9dbb-f69312161207	12/7/2016 11:33 AM
bp-893cac01-c202-4965-84da-18e642161207	12/7/2016 11:32 AM
bp-3c784a38-ad19-4122-988a-c4cd92161207	12/7/2016 11:32 AM
bp-0e716c84-a655-4a07-a247-30f6d2161207	12/7/2016 11:31 AM
bp-3f5f4048-2b98-4026-8c80-a10b92161204	12/4/2016 8:42 AM
bp-741a05b9-87f1-47ad-abea-647e92161201	12/1/2016 2:14 PM
bp-f7081c80-06be-439c-af3d-a5ad22161201	12/1/2016 2:14 PM
bp-f9607712-a6df-4b97-b10d-3a8b22161201	12/1/2016 7:04 AM
bp-ed11b36d-594a-4c9e-8849-8c9ea2161201	12/1/2016 7:03 AM
bp-2bc24daa-c729-46f0-8b97-321aa2161201	12/1/2016 7:01 AM

Signature: memcpy | js::wasm::DeserializePodVector<T>

Nothing is flagged in the reports. I called for more help.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

hi, please see if the steps from comment #1 at bug 1322881 help in your case.

philipp said

hi, please see if the steps from comment #1 at bug 1322881 help in your case.

i have been trying to follow that, but there is no I for info on facebook, which means I can't clear as per the bug report instructions, so maybe you can give me a better link//directions, I will follow those. I only have choice of settings, and that is pretty limited.

Does this help?

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

FredMcD said

Does this help? Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Ok I have tried this, so far so good, will have to wait awhile and see how it goes. Thank you for suggesting.

dobydoby said

FredMcD said

Does this help? Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Ok I have tried this, so far so good, will have to wait awhile and see how it goes. Thank you for suggesting.

Sorry to say, it did not permanently fix, its crashing again. Other ideas?

Note that these instructions are relating to the Firefox browser itself. The (i) button is the one at the left hand end of the addressbar. That will have a tool-tip saying Show site information The right arrow is the one that appears when you click the (i) button. more information will then appear at the bottom strip of the next popup Permissions is the tab icon at the top of the big popup window

• See this article Firefox Page Info window_maintain-offline-storage for screenshots. It is a long article scroll up and down to see it all.

dobydoby said

philipp said

hi, please see if the steps from comment #1 at bug 1322881 help in your case.

i have been trying to follow that, but there is no I for info on facebook, which means I can't clear as per the bug report instructions, so maybe you can give me a better link//directions, I will follow those. I only have choice of settings, and that is pretty limited.