We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why do I keep getting an error message regarding the authenticity of Firefox invalid certificate?

lizardkings13
lizardkings13
more options

For the past couple of weeks, I keep getting error messages stating that "Cannot guarantee authenticity of the domain to which encrypted connection is established." Application: Firefox URL: apis.google.com Reason: Invalid name of certificate. Either the name is not on the allowed list, or was explicitly excluded.

How do I fix this?

Thanks.

For the past couple of weeks, I keep getting error messages stating that "Cannot guarantee authenticity of the domain to which encrypted connection is established." Application: Firefox URL: apis.google.com Reason: Invalid name of certificate. Either the name is not on the allowed list, or was explicitly excluded. How do I fix this? Thanks.

Todas las respuestas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

When I search that full error message, it seems to track back to Kaspersky but I only found one thread in which K support asked for more information so that didn't really help in getting you an answer: Safe Money and Certificate Authenticity - Kaspersky Lab Forum.

Is this the only problem you have with certificates, or is this part of a pattern of lots of certificate issues? If you are having issues on multiple secure sites, then we suggest making sure Firefox is set up to work with Kaspersky. For example: https://support.mozilla.org/questions/1070934#answer-767045